Full Time Online Chat Specialist

<span id="job_summary" class="summary"><strong>Looking to be a part of the most successful sales team in the glass industry? Come and join <a href="http://www.hendersonglass.com/" target="_blank" rel="noopener noreferrer">Henderson Glass</a>!</strong> You&rsquo;ll be chatting with our clients to assist with all of their glass needs. Every chat is different, so it takes someone who is prepared to go above and beyond the standard call of duty with a sense of urgency. With this live chat position you&rsquo;ll receive paid training, be part of a supportive and happy team, and learn something new every single day! <br /><br /><br /></span>

Rochester Hills, MI

Henderson Glass

<p><strong><a href="http://www.hendersonglass.com/" target="_blank" rel="noopener noreferrer">Michigan&rsquo;s Glass Experts Since 1915</a></strong></p> <p>Henderson Glass is your expert source for all things glass. From automotive glass and showers to windows and commercial glass, you will find it here. Henderson Glass is a Michigan based company and has been the leader in the glass industry for over 100 years. Since 1915 Henderson Glass has been servicing Michigan for Auto, Home and Commercial Glass. All of our locations have the cutting edge glass fabrication and installation ability for all of your custom glass needs. Why go anywhere else when Henderson Glass is Michigan&rsquo;s Glass Experts!</p> http://www.hendersonglass.com/

keywords: environment,support,performance,teamwork,maintain,training,sales,organization,education,experience,pre-employment testing,abilities,work environment


$12/hour + Commission and Benefits

Overview: Henderson Glass is a Michigan based company specializing in Automotive, Residential, and Commercial Glass for over 100 years.<br /> <br /> Our Online Chat Specialist at Henderson Glass is an integral and important part of our successful business. We are seeking motivated, experienced talent to support the daily live chat requirements of our corporate office in Rochester Hills, MI., for both part-time and full-time availability. &nbsp; &nbsp; <br /> <br /> In return we offer a fun supportive working environment, commission, benefits, flexible hours and 401k.
Responsibilities: Every live chat is unique. We provide you with the training, knowledge, and tools but it&rsquo;s up to you to add your personality. You&rsquo;ll be working as part of a team to provide quotes through web chat for automotive and residential glass.&nbsp; <ul> <li>Respond to customers via chat</li> <li>Schedule appointments with customers</li> <li>Provide quotes via chat for Automotive and Residential Glass</li> <li>Cross sell products or services to customers</li> <li>Maintain client relationships and help the sales team in achieving targets</li> <li>Perform functions such as data entry and research</li> <li>Use decision-making skills when chatting with clients</li> <li>Chat with clients in a polite and professional manner</li> <li>Perform other tasks and duties as assigned</li> </ul>
Requirements: <ul> <li>High School Diploma or equivalent</li> <li>One Year Experience in a Customer Chat Support role</li> <li>All applicants must pass a drug test before beginning work.</li> <li>Types 38 and 40 words per minute</li> <li>Outstanding sentence structure, spelling, and grammar</li> <li>High levels of organization and attention to detail</li> <li>Strong ability to multi-task</li> <li>Meticulous learner</li> <li>Upbeat and positive personality</li> <li>Happy working different shifts including weekdays and weekends</li> <li>Basic math skills</li> </ul>