Inside Sales Coordinator

<Strong>At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another. We continuously strive to improve both our products and our customers’ experiences. This drive leads us to revolutionize the door industry and help people walk through walls.</Strong>

Howell, MI

Masonite Careers

<div class="elementor-element elementor-element-8e366bd color--green elementor-widget elementor-widget-heading" data-id="8e366bd" data-element_type="heading.default">OUR CULTURE:</div> <div class="elementor-element elementor-element-7677bec elementor-widget elementor-widget-text-editor" data-id="7677bec" data-element_type="text-editor.default"> <div class="elementor-widget-container"> <div class="elementor-text-editor elementor-clearfix"> <div class="elementor-element elementor-element-5205513 elementor-widget elementor-widget-text-editor" data-id="5205513" data-element_type="text-editor.default"> <div class="elementor-widget-container"> <div class="elementor-text-editor elementor-clearfix"> <p style="margin-top: 0in;"><span style="font-family: 'Segoe UI',sans-serif;"><br />At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.</span></p> <p style="margin-top: 0in; box-sizing: border-box; margin-bottom: 1rem;"><span style="font-family: 'Segoe UI',sans-serif;">We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.</span></p> <p style="margin-top: 0in; box-sizing: border-box; margin-bottom: 1rem;"><span style="font-family: 'Segoe UI',sans-serif;">Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what&rsquo;s on the other side.</span></p> <p style="margin-top: 0in; box-sizing: border-box; margin-bottom: 1rem;"><span style="font-family: 'Segoe UI',sans-serif;">We hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn&rsquo;t hide behind closed doors.</span></p> <p style="margin-top: 0in; box-sizing: border-box; margin-bottom: 1rem;"><span style="font-family: 'Segoe UI',sans-serif;">This drive leads us to revolutionize the door industry and help people walk through walls.</span></p> </div> </div> </div> </div> </div> </div> https://www.masonite.com/

keywords: position summary,support,research,environment,performance,quality assurance,communication,skills,experience,schedule,education,knowledge

Full time

Overview: The Inside Sales Coordinator is responsible for the execution of timely and accurate processing of customer quote orders, order entry, and claims for the complete line of Masonite Arch - US Wood Door products.
Responsibilities: <ul> <li>Answer incoming customer phone calls in a professional manner while maintaining appropriate phone metrics and KPIs.</li> <li>Follow up to ensure that customer issues are resolved both promptly and thoroughly.</li> <li>Research customer complaints, documenting accordingly in the quality system.</li> <li>Directly assist customers with resolution-based results.</li> <li>Research delivery and/or invoicing discrepancies; issue credit and/or returns accordingly.</li> <li>Issue Return Goods Authorizations with an approval level up to $2,000.</li> <li>Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value.</li> <li>Directly assist customers with technical product construction through the coordination of door frames and hardware schedules while maintaining appropriate metrics and KPIs.</li> <li>Complete the order entry process with a high degree of accuracy for orders.</li> <li>Communicate clearly and professionally.</li> <li>Maintain appropriate Inside Sales controls and documentation.</li> <li>Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.</li> <li>Follow all Company related safety/environmental rules and regulations.</li> <li>Perform other duties as assigned by the Inside Sales Supervisor to ensure a positive customer experience.</li> <li>Maintain a working environment that encourages and supports collaboration and teamwork.</li> </ul>
Requirements: <p dir="LTR"><strong>Education: </strong></p> <ul> <li>High School Education required, Associate's Degree or higher preferred</li> </ul> <p dir="DEFAULT">&nbsp;</p> <p dir="LTR"><strong>Experience:</strong></p> <ul> <li>2-3 Years of previous experience in Inside Sales including order entry required. Relevant experience in manufacturing, call center, or building supplies industry preferred</li> <li>Solid demonstration of professional Telephone Etiquette</li> <li>Product knowledge as it relates to the Building Material and/or Door industry</li> <li>Ability to work independently and effectively in a fast paced team environment</li> <li>Strong decision making and analytical skills</li> <li>Excellent phone and written communication skills</li> <li>Excellent PC skills in Microsoft applications</li> <li>Strong ability to multi-task while maintaining a high level of attention to detail</li> <li>Organizational skills with the ability to maintain detailed records</li> <li>Ability to establish and continually develop professional relationships with both internal and external customers</li> <li>Effective conflict resolution skills</li> <li>Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.</li> </ul>