Customer Service Representative - Inside Sales

<Strong>At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another. We continuously strive to improve both our products and our customers’ experiences. This drive leads us to revolutionize the door industry and help people walk through walls.</Strong>

Binghamton, NY

Masonite Careers

<div class="elementor-element elementor-element-8e366bd color--green elementor-widget elementor-widget-heading" data-id="8e366bd" data-element_type="heading.default">OUR CULTURE:</div> <div class="elementor-element elementor-element-7677bec elementor-widget elementor-widget-text-editor" data-id="7677bec" data-element_type="text-editor.default"> <div class="elementor-widget-container"> <div class="elementor-text-editor elementor-clearfix"> <div class="elementor-element elementor-element-5205513 elementor-widget elementor-widget-text-editor" data-id="5205513" data-element_type="text-editor.default"> <div class="elementor-widget-container"> <div class="elementor-text-editor elementor-clearfix"> <p style="margin-top: 0in;"><span style="font-family: 'Segoe UI',sans-serif;"><br />At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.</span></p> <p style="margin-top: 0in; box-sizing: border-box; margin-bottom: 1rem;"><span style="font-family: 'Segoe UI',sans-serif;">We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.</span></p> <p style="margin-top: 0in; box-sizing: border-box; margin-bottom: 1rem;"><span style="font-family: 'Segoe UI',sans-serif;">Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what&rsquo;s on the other side.</span></p> <p style="margin-top: 0in; box-sizing: border-box; margin-bottom: 1rem;"><span style="font-family: 'Segoe UI',sans-serif;">We hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn&rsquo;t hide behind closed doors.</span></p> <p style="margin-top: 0in; box-sizing: border-box; margin-bottom: 1rem;"><span style="font-family: 'Segoe UI',sans-serif;">This drive leads us to revolutionize the door industry and help people walk through walls.</span></p> </div> </div> </div> </div> </div> </div> https://www.masonite.com/

keywords: innovation,environment,build,communication,support,production,teamwork,culture,maintain,safety,analysis,environment,education,degree,communication,experience,knowledge

Full-Time

Competitive Compensation and Benefits Package

Overview: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p style="margin: 0px;">Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.</p> <p style="margin: 0px;">&nbsp;</p> <p style="margin: 0px;">At Masonite, we understand that <strong>people are key</strong>. We are a composite of diverse people who come together by showing support and respect to one another.</p> <p style="margin: 0px;">&nbsp;</p> <p style="margin: 0px;">We hire people that demonstrate <strong>integrity under pressure</strong>. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.</p> <p style="margin: 0px;">&nbsp;</p> <p style="margin: 0px;">Our employees are <strong>flexible, versatile and resilient</strong>. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what's on the other side.</p> <p style="margin: 0px;">&nbsp;</p> <p style="margin: 0px;">At Masonite, we <strong>hold the door open</strong> for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn't hide behind closed doors.</p> <p style="margin: 0px;">&nbsp;</p> <p style="margin: 0px;">We <strong>continuously strive to improve</strong> both our products and our customers' experiences. This drive leads us to revolutionize the door industry and help people walk through walls.</p> </div> </div> </div>
Responsibilities: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Handle all customer requests in a timely and professional manor. This will include calls, faxes and emails. To treat each call or email like it is the most important one of the day.</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Order entry of order. To enter orders in a correct and timely manner as to get the product out to the customer as fast as possible and correct the first time.</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Provide accurate quotes for customer inquiries of millwork production. To include pricing out of stock as well as non-stock items we carry or that we can provide as well as providing lead times for these items.</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Provide answers it customers in regards to production information. Have full knowledge of our products as far as specs and usage</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Provide accurate delivery dates of orders. To be able to verify eta&rsquo;s from vendors and well as knowledge of our own shipping capabilities to give the customer the correct information as to when the product will be produced and delivered to the customer, and to notify the customer of any delays</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Resolving any customer service issues that arise. To be able to have empathy to the customers concerns. To be courteous and helpful and professional at all times.</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Proof other Inside Sales person's orders for mistakes</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Communicate clearly and professionally</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Maintain appropriate controls and documentation to ensure SOX compliance</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Follow all Company related safety/environmental rules and regulations.</span></li> <li><span style="font-size: 10pt; font-family: verdana, geneva;">Be knowledgeable on products enough to suggest upgrades such as pre-finishing as well as upgrading to Castlegate unit as well as any additional items that may be needed to complete the install.</span></li> </ul> </div> </div> </div>
Requirements: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li><span style="font-size: 10pt; font-family: verdana, geneva;">High School Diploma or GED required. Associates Degree preferred</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Knowledge of manufacturing business helpful</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">Strong communication skills</span></li> <li><span style="font-family: verdana, geneva; font-size: 10pt;">1-2 years experience in Customer Service and/or Sales preferred</span></li> <li><span style="font-size: 10pt; font-family: verdana, geneva;">Must be willing to work in a team-based environment.</span></li> </ul> <p style="margin: 0px;">&nbsp;</p> </div> </div> </div>