Technician Field

<Strong>At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another. We continuously strive to improve both our products and our customers’ experiences. This drive leads us to revolutionize the door industry and help people walk through walls.</Strong>

WFH Minnesota

Masonite Careers

<div class="elementor-element elementor-element-8e366bd color--green elementor-widget elementor-widget-heading" data-id="8e366bd" data-element_type="heading.default">OUR CULTURE:</div> <div class="elementor-element elementor-element-7677bec elementor-widget elementor-widget-text-editor" data-id="7677bec" data-element_type="text-editor.default"> <div class="elementor-widget-container"> <div class="elementor-text-editor elementor-clearfix"> <div class="elementor-element elementor-element-5205513 elementor-widget elementor-widget-text-editor" data-id="5205513" data-element_type="text-editor.default"> <div class="elementor-widget-container"> <div class="elementor-text-editor elementor-clearfix"> <p style="margin-top: 0in;"><span style="font-family: 'Segoe UI',sans-serif;"><br />At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.</span></p> <p style="margin-top: 0in; box-sizing: border-box; margin-bottom: 1rem;"><span style="font-family: 'Segoe UI',sans-serif;">We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.</span></p> <p style="margin-top: 0in; box-sizing: border-box; margin-bottom: 1rem;"><span style="font-family: 'Segoe UI',sans-serif;">Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what&rsquo;s on the other side.</span></p> <p style="margin-top: 0in; box-sizing: border-box; margin-bottom: 1rem;"><span style="font-family: 'Segoe UI',sans-serif;">We hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn&rsquo;t hide behind closed doors.</span></p> <p style="margin-top: 0in; box-sizing: border-box; margin-bottom: 1rem;"><span style="font-family: 'Segoe UI',sans-serif;">This drive leads us to revolutionize the door industry and help people walk through walls.</span></p> </div> </div> </div> </div> </div> </div> https://www.masonite.com/

keywords: analysis,management,performance,quality assurance,reporting,sales,experience,education

Full-time

Competitive Compensation and Benefits Package

Overview: Evaluate doors rejected by customers, document details of issues and claims, and communicate problems observed back to plants for corrective actions. <div id="gtx-trans" style="position: absolute; left: -243px; top: 26px;">&nbsp;</div>
Responsibilities: <ul> <li>Repair doors under warranty as necessary in a timely manner to ensure that the customer is satisfied with the repair and that the most cost-effective method was used to effect such repairs.</li> <li>Responsible to record time worked in the Kronos system.</li> <li>Responsible for all monies, money transactions, credit cards, receipts, and the submission of all expense reports.</li> <li>Contact the Field Service Manager immediately if issues arise in the field or if assistance is needed.</li> <li>Must have the flexibility to be assigned additional duties and responsibilities including field inspection and repair as deemed necessary by the Field Service Manager with little or no notice.</li> <li>May be required to meet with various levels of the sales staff or Management to conduct inspections.</li> <li>Must act as a liaison between the company and the customer at all times and act in a professional manner while displaying a positive attitude even under difficult circumstances.</li> <li>Perform any other duties as assigned by your supervisor.</li> </ul> <div id="gtx-trans" style="position: absolute; left: -86px; top: 26px;">&nbsp;</div>
Requirements: <p dir="LTR"><strong><u>Education:</u></strong></p> <ul> <li>High school diploma or equivalent GED</li> </ul> <p dir="LTR"><strong><u>Experience:</u></strong></p> <ul> <li>Ability to travel 75% of the time is required.</li> <li>Must have experience communicating directly with customers.</li> <li>Ability to add and subtract fractions and whole numbers, convert fractions to decimals.</li> <li>Experience in leading a field crew.</li> <li>Experience working with doors.</li> <li>Ability to lift up to 30 lbs with or without reasonable accommodations.</li> </ul> <div id="gtx-trans" style="position: absolute; left: -18px; top: 26px;">&nbsp;</div>