Customer Service Representative

<ul> <li>Full Time: 40 hours/week.</li> <li>Shift: 2nd Shift Hours + differential for Qualifying Shifts!!!</li> <li>Salary $14.00 + Monthly Bonus Incentives!!!</li> <li>Paid Training:&nbsp;<strong>Class starts May 18th , 2021!!!&nbsp;</strong><strong>After success in training potential to Work From Home if desired!!</strong></li> </ul>

Portland, ME


<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 15,000 employees in 21 states, we provide legendary service to 16 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a></strong></h4>

keywords: join us,organization,training,education,call center,communication,experience,passion


Overview: <p><strong>Join our AAA Northern New England Emergency Roadside Team!</strong></p> <p><strong>Work from Home &ndash; Must live in Maine!</strong></p> <br /> <p><strong>Remarkable benefits:</strong><br />&bull;&nbsp;&nbsp; &nbsp;Health coverage for medical, dental, vision<br />&bull;&nbsp;&nbsp; &nbsp;401(K) saving plan with company match AND Pension<br />&bull;&nbsp;&nbsp; &nbsp;Tuition assistance<br />&bull;&nbsp;&nbsp; &nbsp;PTO for community volunteer programs<br />&bull;&nbsp;&nbsp; &nbsp;Wellness program<br />&bull;&nbsp;&nbsp; &nbsp;Employee discounts</p>
Responsibilities: We are looking for&nbsp;<strong>Emergency Roadside Specialist&nbsp;</strong>to process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations. You will have approximately 4 weeks of paid training at our call center located at&nbsp;<strong>68 Marginal Way, Portland, Maine&nbsp;</strong>&nbsp;to prepare you to provide legendary service to our members!
Requirements: <ul> <li> <p><strong>Successful candidates in the role possess resiliency in diffusing high stress situations.</strong></p> </li> <li> <p><strong>Ability to provide excellent customer service to 100+ member calls a day.</strong></p> </li> <li> <p>If Work from Home is desired, Position is direct to remote! Must have the <strong>ability to directly connect to ISP via Ethernet (no wireless, DSL, Satellite or Hot Spots etc...) Modem/Router must be in the same room as the computer equipment. Minimum 25 mbps download; 5 mbps upload</strong></p> </li> <li> <p>You&rsquo;ll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.&nbsp;</p> </li> <li> <p>Excellent written, verbal, and computer skills provide success.</p> </li> <li> <p>Requires 1 year of previous customer service experience.&nbsp; Call Center experience is preferred, but not mandatory.</p> </li> <li> <p>High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.</p> </li> </ul>