Claims Team Manager – Automotive

<ul> <li class="mail-message-MsoListParagraph"><strong>$2000 Sign-On Bonus &ndash; External Hires</strong></li> <li class="mail-message-MsoListParagraph"><strong>Comprehensive Benefits including Pension</strong></li> </ul>

Bakersfield, CA


<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 14,000 employees in 21 states, we provide legendary service to 16 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a></strong></h4>

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Overview: This is a management leadership position responsible for managing Claim Service Representatives.&nbsp;Relocation assistance available.<br /><br /><strong>Remarkable benefits:</strong><br />&bull;&nbsp;&nbsp; &nbsp;Health coverage for medical, dental, vision<br />&bull;&nbsp;&nbsp; &nbsp;401(K) saving plan with company match AND Pension<br />&bull;&nbsp;&nbsp; &nbsp;Tuition assistance<br />&bull;&nbsp;&nbsp; &nbsp;PTO for community volunteer programs<br />&bull;&nbsp;&nbsp; &nbsp;Wellness program<br />&bull;&nbsp;&nbsp; &nbsp;Employee discounts
Responsibilities: The primary functions include, effective loss and expense management, employee development and succession planning, training, staffing, performance measurements and continuous improvement, ensuring compliance with all regulatory and statutory requirements as well as company technical and customer service Best Practices.<br /><br /><strong>This includes but is not limited to the following:</strong> <br /><br /> <ul> <li>Lead team with an emphasis on analytics, telephony, hardware, publications or system support.</li> <li>Recruit and develop people to accomplish these goals.</li> <li>Provide opportunities, support professional growth and expand staff responsibilities.</li> <li>Communicate corporate, unit and team goals with direct reports.</li> <li>Monitor and reinforce behavior that furthers technical and customer service performance expectations.</li> <li>Establish schedules, organize workflow and delegate assignments.</li> <li>Implement hiring and termination actions as well as salary related issues.</li> <li>Monitor and report Team results. Manage expenses within the plan.</li> <li>Continuously seek innovative approaches to address organizational issues. Ensure effective communication by the management team with internal and external customers.</li> <li>Prepare reports and statistical data on behalf of department regarding performance, cost, staffing and resource allocation.</li> <li>Attend meetings, both intra and inter department, to evaluate work product, case management system and overall administrative projects.</li> <li>Participate in committees and projects designed to enhance the organization's goals and objectives.</li> <li>Other duties and responsibilities as assigned or required.</li> </ul>
Requirements: <strong>Essential Job Requirements:</strong> <br /><br /> <ul> <li>Four-year college degree or equivalent combination of education and work experience required.</li> <li>Obtainment of industry related designations (SCLA, AIC) and participation in management related course study required.</li> <li>Advanced organizational and planning skills required.</li> <li>Advanced oral and written communication skills required.</li> <li>Advanced Interpersonal skills necessary.</li> <li>Ability to effectively lead change.</li> </ul>