Customer Service Representative – Insurance

<p class="p1"><strong>Through dedicated employees, we proudly deliver earning potential, strong AAA brand, paid training, and beneficial products that provide members peace of mind and value.</strong></p> <p class="p2">&nbsp;</p>

Los Angeles, CA


<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 14,000 employees in 21 states, we provide legendary service to 17 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a></strong></h4>

keywords: join us,environment,teamwork,management,customer care,maintenance,experience,education,culture,organization,communication,proficiency


Overview: Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer?<br /><br /> <ul> <li>Outstanding Benefits</li> <li>$21 - $23/hour to start</li> <li>Paid Training &amp; Growth Opportunities</li> <li>$3,000 bonus if hired with an active Property &amp; Casualty License</li> </ul> <br /><br />Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you!<br /><br />We are not looking for people who can read scripted transactions &ndash; we&rsquo;re looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.<br /><br /><strong>Remarkable benefits:</strong><br />&bull;&nbsp;&nbsp; &nbsp;Health coverage for medical, dental, vision<br />&bull;&nbsp;&nbsp; &nbsp;401(K) saving plan with company match AND Pension<br />&bull;&nbsp;&nbsp; &nbsp;Tuition assistance<br />&bull;&nbsp;&nbsp; &nbsp;PTO for community volunteer programs<br />&bull;&nbsp;&nbsp; &nbsp;Wellness program<br />&bull;&nbsp;&nbsp; &nbsp;Employee discounts
Responsibilities: <ul> <li>Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding vehicles to insurance policies.</li> <li>Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable products and services.</li> <li>Actively listen and engage Members and fellow Team Members with a &ldquo;can do&rdquo; attitude.</li> <li>Operate in a fluid environment &ndash; we are not one size fits all. Be open to an ever-changing atmosphere in which coaching and development leads to positive growth.</li> </ul>
Requirements: <ul> <li>Prior customer service experience</li> <li>Demonstrate excellent communication skills (written, verbal, and listening)</li> <li>Ability to multi-task and perform well in a fast-paced environment</li> <li>Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation</li> <li>A flexible, &ldquo;can do&rdquo; attitude to navigate our ever-changing environment</li> <li>High school diploma or equivalent</li> <li>Must be able to pass a background check and drug test</li> </ul>