Call Center - Member Service Agent

<ul> <li><strong>Earn $14.00 to $14.93/hour + benefits!</strong></li> <li><strong>We offer training and multiple career path opportunities</strong></li> </ul>

Pittsburgh, PA


<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 15,000 employees in 22 states, we provide legendary service to 16 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a></strong></h4>

keywords: call center,about aaa,benefits,customer care,data entry,experience

Customer Service Representative

$14.00 to $14.93/Hour plus benefits

Overview: <p style="font-weight: 400;">Bring your expertise to our premier fast-paced Emergency Road Service call center.</p> <p style="font-weight: 400;">We are passionate about delivering quality customer service to our members and provide paid training at our Pittsburgh<strong><strong style="font-style: inherit;">&nbsp;</strong></strong>Contact Center to help prepare you for success.</p>
Responsibilities: <ul> <li>Queries members in a personable manner during times of vehicle breakdown. Remains professional while obtaining information, often when caller is stressed. Offers assurance that call is being handled in a quality manner.</li> <li>Meets or exceeds expectations established by AAA National for clarity; ability to assist; empathy; location and procedural knowledge; helpfulness; and the ability to ascertain the correct information necessary.</li> <li>Captures all data with a high degree of accuracy to insure dispatch of the correct resource.</li> <li>Uses a variety of mapping software programs when determining breakdown location; determines the need for a &ldquo;light&rdquo; service or a tow. Captures tow destinations using available software to optimize the effectiveness of the contractor resource assigned to each member&rsquo;s situation.</li> <li>Pursues opportunities to cross-sell AAA memberships, Approved Auto Repair services, promotions, battery services and other programs, accurately and often using system scripting.</li> </ul>
Requirements: <p style="font-weight: 400;">You&rsquo;ll need 1+ years of customer service experience (call center experience is a plus) A High School Diploma or GED required/ Some college preferred. Successful completion of a background and drug screening.</p> <p style="font-weight: 400;">We offer: Medical, dental and vision, employee life insurance, wellness program plan. Employee Travel Discount Program, discounts on insurance, membership and more. 401(k) Retirement Savings Plan.</p> <p style="font-weight: 400;">As North America&rsquo;s largest motoring and leisure travel organization, AAA provides more than 16 million members, across 21 states, with roadside assistance, travel, insurance, financial and automotive related services. Our brand is synonymous with quality and trust. Our team members are compassionate, helpful, dedicated and driven to providing legendary service to our members.</p> <p style="font-weight: 400;"><em><em style="font-weight: inherit;">&ldquo;Creating members for life by exceeding members&rsquo; expectations through valuable products and legendary service.&rdquo;</em></em></p>