Corporate Travel Consultant

<ul> <li><strong>AAA well-known brand and legendary service</strong></li> <li><strong>Competitive benefits: Medical, dental and vision, employee life insurance, wellness program and AAA paid pension plan.</strong></li> <li><strong>We offer multiple career path opportunities</strong></li> </ul>

Costa Mesa, CA


<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 15,000 employees in 22 states, we provide legendary service to 16 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a></strong></h4>

keywords: travel,benefits,analysis,administration,customer care,travel,experience,education,teamwork,proficiency


Overview: <p>The Corporate Travel mission is to provide legendary service to our internal customers for all of their business travel needs, and administrative support of on-line member bookings. Our knowledgeable agents offer a broad range of travel expertise to secure the best options and make recommendations for a comfortable travel experience. We maintain personal preference profiles for our frequent customers to ensure we secure preferred seats on airplanes, credit for airline, car rental and hotel loyalty programs.</p> We offer: Medical, dental and vision, employee life insurance, wellness program and AAA paid pension plan. Employee Rewards/ Discount Program, discounts on insurance, membership and more. 401(k) Retirement Savings Plan.
Responsibilities: <ul> <li>Answer incoming calls from members and make outbound calls as necessary to conclude member-service transactions. Receive and provide information from and to internal/external members, determine service need, resolve issues, and sell/cross-sell other products and services.</li> <li>Utilize advanced travel reservations skills to provide travel counseling, and book airline, car rental and hotel reservations for employees.</li> <li>Provide administrative support for members booking direct through the on-line booking channel</li> <li>Process reservations, collect payments and work with third party vendors to secure reservations and pricing</li> <li>Knowledge of cruise lines, airlines, car rental, hotel and tour vendors</li> <li>Familiar with Trip Tik systems and general domestic geography</li> <li>Excel and Word application experience preferred</li> </ul>
Requirements: <ul> <li>You&rsquo;ll need 3+ years of customer service experience (travel experience and call center experience is a plus)</li> <li>A High School Diploma or GED required/Some college preferred.</li> <li>Proficiency using Apollo, Travel Port Cruise, and Travel Portal.</li> <li>Successful completion of pre-employment assessments, background and drug screening.</li> </ul> <p>As North America&rsquo;s largest motoring and leisure travel organization, AAA provides more than 15,000 Employees across 22 states, with roadside assistance, travel, insurance, financial and automotive related services. Our brand is synonymous with quality and trust. Our team members are compassionate, helpful, dedicated and driven to providing legendary service to our members.</p>