Emergency Roadside Specialist – Day Shift

<ul> <li><strong>Starting Pay - $31,304 + Incentives</strong></li> <li><strong>Earn up to $39,292 + Incentives</strong></li> <li><strong>We offer training and multiple career path opportunities</strong></li> </ul>

Coppell, TX


<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 15,000 employees in 22 states, we provide legendary service to 16 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="https://careers.calif.aaa.com/" target="_blank" rel="noopener noreferrer">AAA.com/Careers</a></strong></h4>

keywords: benefits,grow,leadership,training,organization,call center,education,training,call center,communication,experience,passion,knowledge

Customer Service/Roadside Service

Overview: <p style="font-weight: 400;"><strong><strong style="font-style: inherit;">What&rsquo;s in it for you?</strong></strong></p> <ul style="font-weight: 400;"> <li>Starting pay is $15.05 per hour. We offer monthly incentive pay, shift differentials and career development towards advancement opportunities.</li> <li>Additional $.50 per hour for fluency in Spanish.</li> <li>Opportunity to qualify for a $.50 increase per hour after six months of successful time in position.</li> <li>Six-week paid training to prepare you to provide legendary service to our members.</li> <li>90% of Manager promotions come from within AAA</li> <li>Over 25,000 live and computer based trainings available per year, with over 60 Leadership Development Courses.</li> <li>Our wide range of departments/product lines and geographical markets create exceptional career path opportunities.</li> </ul> <p style="font-weight: 400;"><strong><strong style="font-style: inherit;">Benefits</strong></strong></p> <ul style="font-weight: 400;"> <li>Health coverage for Medical, Dental and Vision</li> <li>Paid Time Off (Vacation, Illness, Holiday and Flex Days)</li> <li>Pension, 401(k) Retirement Savings Plan, wellness incentive program</li> <li>Life Insurance</li> <li>Disability Coverage</li> <li>Robust Employee Reward/Discount Program</li> </ul>
Responsibilities: <p style="font-weight: 400;">As an&nbsp;<strong><strong style="font-style: inherit;">Emergency Roadside Specialist&nbsp;</strong></strong>you are bringing your expertise to a best-in-class organization that is passionate about delivering legendary service to our members. As a representative of this team you will:</p> <ul style="font-weight: 400;"> <li>Exceed member expectations by demonstrating concern for member safety.</li> <li>In a fast paced call center environment process member requests for roadside assistance.</li> <li>Keep members informed of the status and progress of their requests.</li> <li>Possess the ability to effectively diffuse high tension situations.</li> </ul>
Requirements: <p style="font-weight: 400;"><strong><strong style="font-style: inherit;">What you&rsquo;ll bring</strong></strong></p> <ul style="font-weight: 400;"> <li>A passion for helping people and exceeding their expectations.</li> <li>The confidence, job knowledge and ability to utilize available resources to provide excellent member service.</li> <li>Ability to succeed in a structured, goal oriented environment.</li> <li>Commitment to completing the entire six-week training schedule without interruption.</li> <li>Call center experience preferred, but not mandatory. Prior customer service work in any field is preferred.</li> <li>Excellent written/verbal/computer skills.</li> <li>High School diploma, GED or equivalent.</li> <li>Successful completion of Auto Club pre-employment assessments, background and drug screenings.</li> </ul>