Customer Service Representative - Membership

<p class="p1"><strong>Through dedicated employees, we proudly deliver earning potential, strong AAA brand, paid training, and beneficial products that provide members peace of mind and value.</strong></p> <p class="p2">&nbsp;</p>

Coppell, Texas, 75019

AAA

<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 14,000 employees in 21 states, we provide legendary service to 17 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="https://careers.calif.aaa.com/" target="_blank" rel="noopener noreferrer">AAA.com/Careers</a></strong></h4>

keywords: job description,benefits,teamwork,customer care,training,phone calls,experience,education,culture,organization,communication,proficiency

Full Time

$22 per hr. to start

Overview: <p>Automobile Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center.</p> <p>Training is 8 weeks long and 100% onsite. Upon completion of training, you will begin working from home. <strong>Applicants must live within 30 miles of 1225</strong><strong> Freeport Coppell TX 75019.</strong></p> <p>&nbsp;</p> <p><strong>What do we offer?</strong></p> <div> <ul> <li> <p>Outstanding Benefits</p> </li> <li> <p>Training schedule 9:00am to 5:45pm M-F/ Every other Saturday</p> </li> <li> <p>Regular schedule 11:15am to 8:00PM M-F/ Every other Saturday</p> </li> <li> <p>$22/hour to start</p> </li> <li> <p>Paid Training &amp; Growth Opportunities</p> </li> </ul> <p>Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you!</p> <p>We are not looking for people who can read scripted transactions &ndash; we&rsquo;re looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.<br /><br /><strong>Remarkable benefits:</strong><br />&bull;&nbsp;&nbsp; &nbsp;Health coverage for medical, dental, vision<br />&bull;&nbsp;&nbsp; &nbsp;401(K) saving plan with company match AND Pension<br />&bull;&nbsp;&nbsp; &nbsp;Tuition assistance<br />&bull;&nbsp;&nbsp; &nbsp;PTO for community volunteer programs<br />&bull;&nbsp;&nbsp; &nbsp;Wellness program<br />&bull;&nbsp;&nbsp; &nbsp;Employee discounts (membership, insurance, travel, entertainment, services and more!)</p> </div>
Responsibilities: <ul> <li>Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding or upgrading memberships.</li> <li>Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable AAA products and services to meet their needs.</li> <li>Actively listen and engage Members and fellow Team Members with a &ldquo;can do&rdquo; attitude.</li> <li>Be open to training, coaching and development leading to positive career growth.</li> </ul>
Requirements: <ul> <li>Prior customer service experience</li> <li>You must live in a 30 miles radius from our Coppell, TX location.</li> <li>Demonstrate excellent communication skills (written, verbal, and listening)</li> <li>Ability to multi-task and perform well in a fast-paced environment</li> <li>Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation</li> <li>A flexible, &ldquo;can do&rdquo; attitude to navigate our ever-changing environment</li> <li>High school diploma or equivalent</li> <li>Must be able to pass a background check and drug test</li> </ul>