Customer Service Representative - Insurance

<p class="p1"><strong>Through dedicated employees, we proudly deliver earning potential, strong AAA brand, paid training, and beneficial products that provide members peace of mind and value.</strong></p> <p class="p2">&nbsp;</p>

Costa Mesa, California, 92626

AAA

<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 14,000 employees in 21 states, we provide legendary service to 17 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="https://careers.calif.aaa.com/" target="_blank" rel="noopener noreferrer">AAA.com/Careers</a></strong></h4>

keywords: job description,benefits,culture,attitude,growth,call center,education,culture,organization,training,call center,experience,communication,proficiency

Full Time

$23 - $25/hour to start

Overview: <div> <p>Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. Training is approximately 17 weeks long and 100% onsite M-F from 9:00am to 5:45pm, also training every 3rd Saturday from 8:00am to 5:00pm then having a day off through the week.</p> <p>Upon completion of training, you will begin working from home M-F 10:15am to 7:00pm, also working every 3rd Saturday from 8:00am to 5:00pm then having a day off through the week.&nbsp;<strong>Applicants must live within 30 miles of the Escondido Branch Office in Escondido, CA.&nbsp;&nbsp;</strong></p> </div> <p><strong>What do we offer?</strong></p> <ul> <li>Outstanding Benefits</li> <li>$23.00 - $25.00/hour to start</li> <li>Paid Training &amp; Growth Opportunities</li> <li>$1,000 bonus if hired with an active Property &amp; Casualty License ($1,000 license bonus is only for external applicants).&nbsp;*$1,000 license bonus is only for external applicants.</li> </ul> <strong>Remarkable benefits:</strong><br /> <ul> <li>Health coverage for medical, dental, vision</li> <li>401(K) saving plan with company match AND Pension</li> <li>Tuition assistance</li> <li>PTO for community volunteer programs</li> <li>Wellness program</li> <li>Employee discounts (membership, insurance, travel, entertainment, services and more!)</li> </ul>
Responsibilities: <ul> <li></li> </ul> <ul> <li>Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding vehicles to insurance policies.</li> <li>Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable products and services.</li> <li>Actively listen and engage Members and fellow Team Members with a &ldquo;can do&rdquo; attitude.</li> <li>Operate in a fluid environment &ndash; we are not one size fits all. Be open to an ever-changing atmosphere in which coaching, and development leads to positive growth.</li> </ul>
Requirements: <ul> <li>Prior customer service experience</li> <li>Recent Call Center Experience Preferred</li> <li>You must live within 30 miles of our Escondido Branch Office.</li> <li>Demonstrate excellent communication skills (written, verbal, and listening)</li> <li>Ability to multi-task and perform well in a fast-paced environment.</li> <li>Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation</li> <li>Ability to progress through required continuous training and development</li> <li>A flexible, &ldquo;can do&rdquo; attitude to navigate our ever-changing environment.</li> <li>High school diploma or equivalent</li> </ul>