Customer Service Representative - Insurance

<p class="p1"><strong>Through dedicated employees, we proudly deliver earning potential, strong AAA brand, paid training, and beneficial products that provide members peace of mind and value.</strong></p> <p class="p2">&nbsp;</p>

Coppell, Texas, 75019

AAA

<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 14,000 employees in 21 states, we provide legendary service to 17 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="https://careers.calif.aaa.com/" target="_blank" rel="noopener noreferrer">AAA.com/Careers</a></strong></h4>

keywords: job description,training,what we offer,benefits,customer service,management,education,experience,skills

Full Time

Overview: <p>Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!</p> <p>&nbsp;</p> <p><strong>What We Offer</strong></p> <ul> <li> <p>$23 &ndash; $25 per hour starting pay</p> </li> <li> <p>Additional $1/per hour for English/Spanish bilingual fluency</p> </li> <li> <p>$1,000 hiring bonus for those with an active Property &amp; Casualty License (external candidates only)</p> </li> <li> <p>Paid, in-person training at: 1225 Freeport Parkway, Coppell, TX 75019</p> </li> <li> <p>Training schedule: Monday&ndash;Friday, 9:00am-6:00pm, including every 3rd Saturday from 9:00am-6:00pm with a day off during the following week. Training is approximately 17 weeks onsite.</p> </li> <li> <p>Post-training schedule: Monday-Friday, 10:15am-7:00pm, including every Saturday from 9:00am-6:00pm with a day off during the following week. This also includes the opportunity to work from home.</p> </li> <li> <p>Comprehensive benefits package</p> </li> </ul> <br /><strong>Remarkable benefits:</strong><br /> <ul> <li>Health coverage for medical, dental, vision</li> <li>401(K) saving plan with company match AND Pension</li> <li>Tuition assistance</li> <li>PTO for community volunteer programs</li> <li>Wellness program</li> <li>Employee discounts (membership, insurance, travel, entertainment, services and more!)</li> </ul>
Responsibilities: <ul> <li> <p>Answer inbound calls and assist members with questions related to insurance policies and AAA memberships</p> </li> <li> <p>Deliver personalized, proactive solutions and recommend valuable products and services</p> </li> <li> <p>Engage with members using strong communication and a friendly, problem-solving mindset</p> </li> <li> <p>Think quickly and critically to resolve issues&mdash;this is not a scripted environment</p> </li> <li> <p>Navigate multiple systems and tools while actively listening and multitasking</p> </li> <li> <p>Maintain a positive, can-do attitude in a fast-paced and evolving environment</p> </li> <li> <p>Participate in ongoing coaching and development to continually enhance your performance</p> </li> </ul>
Requirements: <ul> <li> <p>Prior customer service experience (recent call center experience preferred)</p> </li> <li> <p>Spanish fluency is a plus!</p> </li> <li> <p>Excellent communication skills (written, verbal, and listening)</p> </li> <li> <p>Ability to multitask and navigate computer systems in real time</p> </li> <li> <p>A flexible, &ldquo;can-do&rdquo; mindset and willingness to adapt to change</p> </li> <li> <p>High school diploma or GED</p> </li> <li> <p>Ability to pass a background check and drug screening</p> </li> <li> <p>Must reside within 30 miles of the training location&nbsp;(1225 Freeport Parkway, Coppell, TX 75019)</p> </li> </ul>