Customer Service Representative Work from Home

<ul> <li><strong>Our core values are the rules of the road,</strong></li> <li><strong>Principles that guide our decisions and actions.</strong></li> <li><strong>Respect. Teamwork. Relevance. Character. Commitment.</strong></li> </ul>

Riverside, CA


<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 15,000 employees in 22 states, we provide legendary service to 16 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a></strong></h4>

keywords: looking for,perks,exceptional benefits,safety,training,education,provide,call center,communication,passion,professional


Overview: <p>&ndash; Full Time &ndash; 40 hours/week.&nbsp;</p> <p>&ndash; Flexible shifts available based on your availability.</p> <p>&ndash; $15.05/hour (8% shift differential for swing hours)</p> <p>&ndash; Opportunity to qualify for a $0.50 increase after six months of successful time in position.</p> <p>&ndash; Additional $0.50 per hour for fluency in Spanish.</p> <p align="justify">&ndash; We provide the computer, headset and necessary equipment!</p> <p>&ndash; Monthly reimbursement for internet usage!</p> <p>&ndash; Career advancement opportunities!</p> <p>&ndash; Exceptional benefits: Medical, Dental, Vision, 401K retirement savings and so much more!</p> <p>If you are a career-minded professional, who enjoys helping others, and is looking for growth opportunities you have come to the right place. For more than 100 years we have been a brand synonymous with quality and trust. Providing over 16 million members, across 21 states, with roadside assistance, travel, insurance, financial and automotive related services.</p> <p>We are looking for&nbsp;<strong>Emergency Roadside Specialist&nbsp;</strong>to process member requests for roadside assistance as part of our fast-paced call center environment.</p>
Responsibilities: <p>As a specialist, you will demonstrate concern for member safety, effectively diffuse high-tension situations, and keep members informed of the status of their request. You will have approximately 6 weeks of paid training at our 68 Marginal Way, Portland, Maine office to prepare you in delivering legendary service to our members.</p> <p>&nbsp;</p>
Requirements: <p style="font-weight: 400;"><strong><strong style="font-style: inherit;">Qualifications</strong></strong></p> <p style="font-style: inherit; font-weight: inherit;">You&rsquo;ll need a passion for helping people, the desire to exceed member expectations in a structured, and goal-oriented environment. Excellent written, verbal, computer and multi-tasking skills provides success. In addition, be able to work independently with little supervision, make educated decisions quickly, problem solve, and display strong customer focus. Call Center experience is preferred, but not mandatory.</p> <p style="font-style: inherit; font-weight: inherit;"><strong><strong style="font-style: inherit;">Home office requirements include</strong></strong>:</p> <p style="font-style: inherit; font-weight: inherit;">&ndash; Dedicated High-Speed internet service (minimum 25 mbps download; 5 mbps upload).</p> <p style="font-style: inherit; font-weight: inherit;">&ndash; Ability to Directly Connect to ISP via Ethernet (No Wireless Connections, DSL WISPS, 3/4G, Hotspots, Satellite etc&hellip;). Modem/router must be in the same room as the computer equipment.</p> <p style="font-style: inherit; font-weight: inherit;">&ndash; Ability to lift 30 lbs, transport, setup and maintain computer equipment.</p> <p style="font-style: inherit; font-weight: inherit;">&ndash; All Employees are required to provide access to their home and the Auto Club issued PC during their normal scheduled work day for periodic home inspections to ensure a proper work from home environment and that other Company issued equipment is functioning properly.</p> <p style="font-style: inherit; font-weight: inherit;">High School diploma, GED or equivalent along with the successful completion of background and drug screening required.</p>