Emergency Roadside Dispatcher

<ul> <li><strong>Starting at $15.35/hour &ndash; plus 8% Shift Differential</strong></li> <li><strong>Full Time &ndash; Swing Shift</strong></li> <li><strong>Career Advancement Opportunities</strong></li> </ul>

Burbank, CA


<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 15,000 employees in 22 states, we provide legendary service to 16 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="https://careers.calif.aaa.com/" target="_blank" rel="noopener noreferrer">AAA.com/Careers</a></strong></h4>

keywords: benefits,legendary service,when?,teamwork,safety,call center,experience,education,training,communication,passion,knowledge


Overview: <p align="left">The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have over 15,000 employees in 21 states helping over 16 million members. With our national brand recognition, long standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.</p> <p>As an Emergency Roadside Dispatcher for the Automobile Club of Southern California you are bringing your passion for helping others to a best-in-class organization that is delivering legendary service to our members.</p> <p align="left">We are hiring for a swing shift training class that will begin on January 7, 2020.</p> <p>Benefits:</p> <ul> <li>Health coverage for medical, dental and vision</li> <li>Paid time off (vacation, illness, holiday and flex days)</li> <li>Pension, 401k retirement savings plan, wellness incentive program</li> <li>Life insurance</li> <li>Disability coverage</li> <li>Robust employee reward / discount program</li> </ul>
Responsibilities: <p align="left">As a representative of this team you will:</p> <ul> <li> <div>Work directly with 350+ independent contract stations facilitating service delivery to members.</div> </li> <li> <div>Process both inbound and outbound calls from members and independent contract stations within a fast-paced call center environment.</div> </li> <li> <div>Exceed member expectations by demonstrating concern for member safety.</div> </li> <li> <div>Keep members informed of the status and progress of their requests utilizing various internal dispatching applications.</div> </li> <li> <div>Effectively diffuse high-tension situations.</div> </li> </ul>
Requirements: <ul> <li> <div>A passion for helping people and exceeding their expectations.</div> </li> <li>The confidence, job knowledge, and ability to utilize available resources to provide excellent member service.</li> <li>Ability to succeed in a structured, goal-oriented environment.</li> <li>Commitment to completing the entire six-weeks of the training schedule without interruption.</li> <li>Prior Dispatch experience within a high-volume environment is preferred.</li> <li>Excellent written/verbal/computer skills.</li> <li>High School diploma, GED or equivalent.</li> <li>Successful completion of Auto Club pre-employment assessments, background and drug screenings.</li> </ul>