Automotive Field Supervisor

<strong><em>Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.</em></strong>

Long Beach, CA


<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 15,000 employees in 21 states, we provide legendary service to 16 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a></strong></h4>

keywords: benefits,join us,oversee,investigate,experience,management,degree


Overview: The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have over 15,000 employees in 21 states helping over 16 million members. With our national brand recognition, long-standing reputation since 1902 and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team as a Contract Stations Relations Supervisor in&nbsp;<strong><em>Long Beach, CA</em></strong>.<br /><br /> <p>Benefits:</p> <ul> <li>Health coverage for medical, dental and vision</li> <li>Paid time off including vacation, illness and holidays</li> <li>Life insurance</li> <li>Disability coverage</li> <li>Pension</li> <li>401k savings plan</li> <li>Employee discounts</li> <li>Career opportunities across multiple business lines and states</li> </ul>
Responsibilities: <ul> <li> <div>Oversee roadside assistance provided to members by independent contract stations to assure quality member service and adherence to established Club policies and procedures.</div> </li> <li> <div>Serve as liaison among the Club, independent contract stations, district offices and members to enhance service delivery and member satisfaction.</div> </li> <li> <div>Investigate issues to assure a timely and equitable resolution/respond to any disputes or problems which may arise.</div> </li> </ul>
Requirements: <p><strong>Qualifications</strong></p> <ul> <li>Excellent coaching and interpersonal skills as well as superior communication abilities (both oral and written).</li> <li>Strong customer service orientation essential, customer service experience desired.</li> <li>ERS experience, including some relevant systems familiarity (CAD, D2000 and SOSS), preferred but not required.</li> <li>PC literacy, including MS Office Suite proficiency, desirable.</li> </ul>