Customer Service Representative

<strong>Are you ready to make a difference?</strong><br /><br /><strong>Join our AAA East Central Emergency Roadside Team</strong>

Independence, OH


<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 15,000 employees in 21 states, we provide legendary service to 16 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a></strong></h4>

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Overview: <p style="font-weight: 400;"><strong><strong style="font-style: inherit;">Our core values are the rules of the road, principles that guide our decisions and actions.</strong></strong></p> <p style="font-weight: 400;"><strong><strong style="font-style: inherit;">Respect. Teamwork. Relevance. Character. Commitment.</strong></strong></p> <p style="font-weight: 400;">If you are a career-minded professional, who enjoys helping others, and is looking for growth opportunities you have come to the right place. For more than 100 years we have been a brand synonymous with quality and trust. We have over 15,000 employees in 21 states, committed to providing over 16 million members, with roadside assistance, travel, insurance, financial and automotive related services.<br /><br /></p> <ul> <li>Full Time: 40 hours/week.</li> <li>Shift: Swing Hours</li> <li>$14.00</li> <li>Paid Training: Class starts March 11<sup>th</sup></li> <li>Opportunity to qualify for a $0.50 increase after 6 months of successful time in the position!</li> <li>Career advancement opportunities!</li> <li>Exceptional benefits: Medical, Dental, Vision, 401K retirement savings and so much more!</li> </ul>
Responsibilities: We are looking for&nbsp;<strong>Emergency Roadside Specialist&nbsp;</strong>to process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations. You will have approximately 4 weeks of paid training at our call center located at&nbsp;<strong>5700 Brecksville Road, Independence, OH 44131</strong>&nbsp;to prepare you to provide legendary service to our members!
Requirements: <p style="font-weight: 400;">You&rsquo;ll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment. Excellent written, verbal, and computer skills provide success. Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.</p> <p style="font-weight: 400;">High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.</p>