Customer Service Call Center

<strong>Are you ready to make a difference?</strong><br /><br /><strong>Join our AAA Emergency Roadside Dispatcher Team!</strong><br /><br /><strong>Seeking individuals in the Maine, New Hampshire or Vermont areas!</strong>

East Central

AAA

<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 15,000 employees in 21 states, we provide legendary service to 16 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="https://careers.calif.aaa.com/" target="_blank" rel="noopener noreferrer">AAA.com/Careers</a></strong></h4>

keywords: exceptional benefits,when?,about aaa,passion,experience,education,training,call center,communication,passion,knowledge

Full-Time

Overview: <p style="font-weight: 400;">Call Center Dispatch Opportunity</p> <p style="font-weight: 400;">Starting at $15.00/hour &ndash; plus 8% Shift Differential for qualifying shifts</p> <p style="font-weight: 400;">Full Time &ndash; 40 hrs./Week</p> <p style="font-weight: 400;">Career Advancement Opportunities!</p> <p style="font-weight: 400;">Exceptional benefits: Medical, Dental, Vision,</p> <p style="font-weight: 400;">401k retirement savings and so much more!<br /><br /></p> <p style="font-weight: 400;">We are hiring for our&nbsp;<strong><strong style="font-style: inherit;">March 4<sup style="font-style: inherit; font-weight: inherit;">th</sup>, 2020</strong></strong>&nbsp;class at our call center located at&nbsp;<strong><strong style="font-style: inherit;">68 Marginal Way, Portland, ME 04101.</strong></strong></p> <p style="font-weight: 400;"><strong><strong style="font-style: inherit;">AAA</strong></strong>&nbsp;is a member service organization affiliated with the national AAA network. With offices across the U.S., we&rsquo;re united by common mission and common values of excellent member service. With more than 15,000 employees, we provide legendary service to over 16 million loyal members in 22 states. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.</p>
Responsibilities: As an&nbsp;<strong>Emergency Roadside Dispatcher</strong>&nbsp;for the Automobile Club you are bringing your passion for helping others to a best-in-class organization that is delivering legendary service to our members
Requirements: <p style="font-weight: 400;">As a dispatcher of this team you will:</p> <ul style="font-weight: 400;"> <li>Work directly with 350+ independent contract stations facilitating service delivery to members.</li> <li>Process both inbound and outbound calls from members and independent contract stations within a fast-paced call center environment.</li> <li>Exceed member expectations by demonstrating concern for member safety.</li> <li>Keep members informed of the status and progress of their requests utilizing various internal dispatching applications.</li> <li>Effectively diffuse high-tension situations.</li> </ul> <p style="font-weight: 400;">What you&rsquo;ll bring:</p> <ul style="font-weight: 400;"> <li>A passion for helping people and exceeding their expectations.</li> <li>The confidence, job knowledge, and ability to utilize available resources to provide excellent member service.</li> <li>Ability to succeed in a structured, goal-oriented environment.</li> <li>Commitment to completing the entire 6-8 weeks of the training schedule without interruption.</li> <li>Prior Dispatch experience within a high-volume environment is preferred.</li> <li>Excellent written/verbal/computer skills.</li> <li>High School diploma, GED or equivalent.</li> <li>Successful completion of Auto Club pre-employment assessments, background and drug screenings.</li> </ul>