Member Service Counselor

<strong><em>Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.</em></strong>

Portsmouth, NH


<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 15,000 employees in 21 states, we provide legendary service to 16 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a></strong></h4>

keywords: remarkable benefits,seeking applicants,cross-sell,provide,experience,skills,education,communication


Overview: <p style="font-weight: 400;">AAA Northern New England is part of the largest federation of AAA clubs in the nation. We have over 15,000 employees in 21 states helping over 16 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.</p> <p style="font-weight: 400;">We are seeking applicants for the position of&nbsp;<u>Member Service Counselor&nbsp;</u>in the Portsmouth, NH Branch. This position is the first point of member contact in a Branch office.&nbsp;<br /><br /></p> <p style="font-weight: 400;">Remarkable benefits:</p> <ul style="font-weight: 400;"> <li>Health coverage for medical, dental, vision</li> <li>401(K) saving plan with company match AND Pension</li> <li>Tuition assistance</li> <li>PTO for community volunteer programs</li> <li>Wellness program</li> <li>Employee discounts</li> </ul>
Responsibilities: In the Branch Member Associate role, you will greet members and determine the nature of the service required, while educating customers on the added value of a AAA membership through cross-selling services. You will provide travel related materials, assist with maintaining new and existing memberships, and provide sales leads to other departments as appropriate to achieve individual, Branch, and organizational goals.
Requirements: <ul> <li>High school diploma, G.E.D. or equivalent certificate required</li> <li>2 years of college or related work experience preferred.</li> <li>Excellent verbal and written communication skills.</li> <li>Demonstrate customer service skills to engage and provide legendary service.</li> <li>Ability to navigate Windows, Outlook, Word, and Internet/Intranet</li> <li>Successful completion of a Background check and drug test</li> </ul>