Customer Service Representative

<strong><em>Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.</em></strong>

Coppell, TX


<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 15,000 employees in 21 states, we provide legendary service to 16 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a></strong></h4>

keywords: exceptional benefits,bring your passion for helping others,as a receiver,as a dispatcher,training,qualification,education,communication,experience,passion,knowledge


Overview: <p style="font-weight: 400;"><strong><strong style="font-style: inherit;">Are you ready to make a difference?</strong></strong></p> <p style="font-weight: 400;">Join our AAA Emergency Roadside Team as a Receiver or Dispatcher!</p> <p style="font-weight: 400;">Receiver $15.05/hour &ndash; Dispatcher $15.35/hour</p> <p style="font-weight: 400;">Plus 8% Shift Differential</p> <p style="font-weight: 400;">Full Time &ndash; 2<sup style="font-style: inherit; font-weight: inherit;">nd</sup>&nbsp;Shift (Hours range 3pm &ndash; 3am)</p> <p style="font-weight: 400;">Monthly Bonus Incentives!</p> <p style="font-weight: 400;">Career Advancement Opportunities</p> <p style="font-weight: 400;">Exceptional Benefits: Medical, Dental, Vision,</p> <p style="font-weight: 400;">401k retirement savings and so much more!</p> <p style="font-weight: 400;">As an Emergency Roadside&nbsp;<strong><strong style="font-style: inherit;">Receiver or Dispatcher</strong></strong>&nbsp;for the Automobile Club of Texas you are bringing your passion for helping others to a best-in-class organization that is delivering legendary service to our members.</p> <p style="font-weight: 400;">We are hiring for a swing shift training class located at&nbsp;<strong><strong style="font-style: inherit;">1225 Freeport Pkwy</strong></strong>&nbsp;<strong><strong style="font-style: inherit;">Coppell, Texas</strong></strong>&nbsp;<strong><strong style="font-style: inherit;">75019.&nbsp;</strong></strong>Class<strong><strong style="font-style: inherit;">&nbsp;</strong></strong>will begin on&nbsp;<strong><strong style="font-style: inherit;">April 6<sup style="font-style: inherit; font-weight: inherit;">th</sup>, 2020.</strong></strong></p> <p style="font-weight: 400;"><strong><strong style="font-style: inherit;">AAA</strong></strong>&nbsp;is a member service organization affiliated with the national AAA network. With offices across the U.S., we&rsquo;re united by common mission and common values of excellent member service. With more than 15,000 employees, we provide legendary service to over 16 million loyal members in 21 states. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.</p>
Responsibilities: <p style="font-weight: 400;">As a Receiver on this team, you will:</p> <ul style="font-weight: 400;"> <li>Process inbound calls from members and independent contract stations within a fast-paced call center environment.</li> <li>Exceed member expectations by demonstrating concern for member safety.</li> <li>Effectively diffuse high-tension situations.</li> </ul> <p style="font-weight: 400;">As a Dispatcher on this team, you will also:</p> <ul style="font-weight: 400;"> <li>Work directly with 350+ independent contract stations facilitating service delivery to members.</li> <li>Keep members informed on the status and progress of their requests utilizing various internal dispatching applications.</li> </ul>
Requirements: <p style="font-weight: 400;"><strong><strong style="font-style: inherit;">Qualifications</strong></strong></p> <p style="font-weight: 400;">What you&rsquo;ll bring:</p> <ul style="font-weight: 400;"> <li>A passion for helping people and exceeding their expectations</li> <li>The confidence, job knowledge, and ability to utilize available resources to provide excellent member service.</li> <li>The ability to succeed in a structured, goal-oriented environment.</li> <li>Successful completion of paid training without interruption.</li> <li>Receiver training approximately 4-5 weeks</li> <li>Dispatcher training approximately 6-8 weeks</li> <li>Call Center or Dispatch experience preferred, but not mandatory.</li> <li>Excellent written/verbal/computer skills.</li> <li>High School diploma, GED or equivalent required.</li> <li>Successful completion of Auto Club pre-employment background check and drug screenings.</li> </ul>