Contract Station Relations Supervisor

<strong>Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.</strong>

Houston, TX


<h4><strong>AAA is a member service organization affiliated with the national AAA federation.&nbsp; With offices across the U.S., we're united by a common mission and common values of excellent member service.&nbsp; With more than 15,000 employees in 21 states, we provide legendary service to 16 million loyal members.&nbsp;&nbsp;</strong><br /><br /><strong>With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.&nbsp; You will find that being a part of a very successful team is extremely rewarding.<br /></strong><strong><br />For more information visit our website:&nbsp;<a href="" target="_blank" rel="noopener noreferrer"></a></strong></h4>

keywords: join our team!,management,quality assurance,oversee,analysis,support,experience,management,degree


Overview: The Texas is part of the largest federation of AAA clubs in the nation.&nbsp; We have over 15,000 employees in 21 states helping over 16 million members.&nbsp; With our national brand recognition, long-standing reputation, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team!<br /><br /> <div>Benefits:&nbsp;</div> <ul> <li>Health Coverage for Medial, Dental, Vision</li> <li>Life Insurance</li> <li>Pension, Tuition Assistance and Volunteer Time Off</li> <li>401K Savings Plan</li> <li>Employee Discounts</li> <li>Career opportunities across multiple business lines and states</li> <li>Annual trips to exotic locations for top producing agents</li> </ul>
Responsibilities: This position provides field management to contracted Emergency Road Service (ERS) providers in the state of Texas through the employment of relationship building techniques and the effective communication, coaching, tutoring and mentoring of sound business and financial practices, as well as Club service philosophies, policies and procedures. Successful field management ensures a stable service delivery network providing roadside assistance to AAA members and other customers. Candidate will supervise activities of independent contract stations within assigned field office territory maintaining a regular stations visitation schedule.&nbsp; Overnight travel is required.&nbsp; CSR Supervisor evaluates station performance, offer contract renewals and extensions, and implements special action plans as deemed appropriate. Inspect and evaluate station locations, verifying that facilities, equipment, and drivers&rsquo; appearance comply with Club policies. Assist CSR Field Manager with service provider assessments, identifying and recommending corrective measures where appropriate. Investigate, document, and resolve member and customer service issues as required. Ensure consistent availability of station coverage via ongoing assessment of coverage needs, recruit and review of new station applications, development of proposals, and implementation of contract terms. Oversee redistribution of call volumes, and evaluate performance results.&nbsp; Knowledge of the towing industry and mechanical aptitude preferred.&nbsp;
Requirements: <p style="font-weight: 400;"><strong><strong style="font-style: inherit;"><u>Knowledge / Skills / Abilities</u></strong></strong></p> <ul style="font-weight: 400;"> <li>Bachelor&rsquo;s Degree preferred or equivalent work experience.</li> <li>Demonstrated knowledge of the towing industry and mechanical aptitude preferred.</li> <li>Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required.</li> <li>Professional verbal and written communication skills required, including excellent presentation skills.</li> <li>Prior experience in the preparation and analyses of financial reports, development of cost-benefit models and understanding of financial spreadsheets and profit and loss statements required.</li> <li>General management, organizational and time management skills required.</li> <li>Proficiency in Microsoft Office software products, including Outlook, Word, Excel, Access, PowerPoint, Project and Visio required.</li> </ul>