Travel Agent

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Greenwood Village, CO

AAA Colorado

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws, and safer vehicles &mdash; all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. <br /><br />Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today&rsquo;s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you&rsquo;re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Full Time

$16.50 To $16.50 Hourly

Overview: <div><span style="font-size: medium;">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America. <br /><br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!<br /><br />The purpose of this position is&nbsp;to provide the full range of AAA Colorado&rsquo;s Travel Agency products and services, accurately and in a professional manner while delivering Five Diamond service. </span></div>
Responsibilities: <ul> <li>Reserve &amp; sell airline, cruise, train, hotel, tour, and car reservations.</li> <li>Actively seek and develop new travel agency customers.</li> <li>Abide by AAA Colorado rules and regulations as set forth in the Employee Handbook and follow departmental procedures, manuals and memos.</li> <li>Provide customers with requested up-to-date trip information, offer alternatives when appropriate, and encourage customer to purchase the product, and to close the sale.</li> <li>Provide members with travel planning, information, assistance and guidance including maps touring publications according to Travel Department procedures.</li> <li>Actively cross-sell all AAA Colorado products.</li> <li>Support the preferred supplier goals.</li> <li>Attend required vendor seminars and training classes.</li> <li>Properly follow telephone system procedures.</li> <li>Other duties as assigned.</li> </ul>
Requirements: <ul> <li style="font-style: inherit; font-weight: inherit;">Apollo Software training/ experience required</li> <li style="font-style: inherit; font-weight: inherit;">Excellent knowledge of US geography.</li> <li style="font-style: inherit; font-weight: inherit;">Excellent knowledge of world geography.</li> <li style="font-style: inherit; font-weight: inherit;">Excellent knowledge of AAA reference materials, routing products, and associated materials and product offerings.</li> <li style="font-style: inherit; font-weight: inherit;">Excellent computer skills and/or aptitude to learn computer applications.</li> <li style="font-style: inherit; font-weight: inherit;">Knowledge of applicable travel-related systems.</li> <li style="font-style: inherit; font-weight: inherit;">Professional appearance and demeanor.</li> <li style="font-style: inherit; font-weight: inherit;">Excellent sales and interpersonal skills.</li> <li style="font-style: inherit; font-weight: inherit;">Travel school graduation or comparative travel agency experience.</li> <li style="font-style: inherit; font-weight: inherit;">Valid Colorado Driver&rsquo;s License and MVR that complies with AAA Colorado Underwriting Standards.</li> </ul>