Member Representative

A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you.

Boulder, CO

AAA Colorado

AAA was founded over 100 years ago for the purpose of lobbying for driver and passenger rights, fair laws, and safer vehicles &mdash; all to better promote the love of the open road and the adventure of driving. Since then, AAA has grown to over 50 million members strong, while providing valuable membership services such as roadside assistance. <br /><br />Additionally, AAA has broadened its horizons to include all types of travel-related services, as well as offer a variety of insurance and financial products and services. Today&rsquo;s AAA is a national federation comprised of more than 50 individual clubs throughout the United States and Canada. Whether you&rsquo;re traveling around the world or to the corner grocery store, planning a honeymoon or weekend road trip, learning to drive or in need of a battery boost, the best way to begin your journey is with AAA.

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Part Time

14.97 To $14.97 Hourly

Overview: <span style="font-size: medium;">The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America. <br /><br />The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!<br /><br />The Member Representatives' primary responsibility is to greet, engage with and serve the members who come in to the store for service. &nbsp;They must be able to provide prompt and efficient five-diamond service to all members, non-members and coworkers. &nbsp;They direct customer traffic to ensure that all members and customers are taken care of within the company standards time frame.<br /></span>
Responsibilities: <ul> <li>Assist members with AAA services and questions including cash transactions, membership benefits and other services in a courteous and helpful manner.</li> <li>Monitor customer traffic to ensure that all guests are taken care of within the company standards time frame.</li> <li>Provide members with travel planning, information, resources, assistance and guidance including the AAA mobile application, and printed publications.</li> <li>Communicate AAA product and service benefits and make recommendations based on customer&rsquo;s needs.</li> <li>Be familiar with and sell products available to members and non-members, including travel store merchandise, luggage, memberships, travel money products, attraction tickets, financial products, and International Driving Permits and passport photos.</li> <li>Offer and book car, hotel reservations and other travel services based on the customers&rsquo; needs.</li> <li>Protect the assets that are entrusted to the Member Representative including cash, checks, credit card numbers, financial products, safe combinations, keys to the building, etc.</li> <li>Maintain records on financial service products and other negotiable instruments entrusted to Member Rep's.</li> <li>Accurately record cash receipts to the cashiering system.</li> <li>Prepare deposits and drop cash/checks in safe. &nbsp;Assist armored car service in scheduled pick up of funds.</li> <li>Contact members, Managers, and employees on any discrepancies or problems.</li> <li>Adhere to appropriate daily, monthly, quarterly and annual cut-off periods.</li> <li>Using AICWeb, Mainstreet and, keep informed on the organization&rsquo;s programs and be able to recommend to members.</li> <li>Stock all publications and retail store merchandise.</li> <li>Abide by AAA Colorado rules and regulations as set forth in the &ldquo;Employee Policy Guide&rdquo; and follow office procedures, manuals and memos. This listing of duties does not specify all duties involved in this job. &nbsp;New duties may be assigned on a temporary or permanent basis.</li> <li>Accurately collect record and reconcile monies collected on behalf of AAA Colorado.</li> </ul>
Requirements: <ul> <li>North American Destination Specialist certification will be required to ensure the highest level consistent of Auto Travel knowledge.</li> <li>Enhanced US. Canada geography skills</li> <li>Customer service and sales skills</li> <li>Computer skills and/or aptitude to learn computer applications</li> <li>Previous experience handling and reconciling large cash transactions</li> <li>Ability to do mathematical calculations with a high degree of accuracy</li> <li>Professional appearance and demeanor</li> </ul>