Manager, Training Delivery & Education

<strong>AF Group (Lansing, Mich.) and its subsidiaries are a premier provider of innovative insurance solutions. Insurance policies may be issued by any of the following companies within AF Group: Accident Fund Insurance Company of America, Accident Fund National Insurance Company, Accident Fund General Insurance Company, United Wisconsin Insurance Company, Third Coast Insurance Company, or CompWest Insurance Company.</strong>

Lansing, USA

AF Group

<p class="p1"><strong>AF Group&rsquo;s focused and passionate team uses industry-leading best practices, analytics and resources to manage risk and minimize loss for our policyholders while strengthening businesses with our valued independent agent partners.</strong></p> <p class="p1"><strong>We strive to continuously increase the long-term value of our organization by outperforming our industry peers and fostering a culture of underwriting and claims excellence.</strong></p>

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Mid-level Manager

Competitive Compensation and Benefits Package

Overview: <br />The manager of&nbsp;Training Delivery &amp; Education&nbsp;will manage operational training and oversee the delivery of training in various customer groups of AF Group. This role will be responsible for liaising with business leaders to&nbsp;address specific training needs, assess and execute strategies for enhancing employee performance, skill development, and readiness while mapping learning strategy to key business drivers. <br /><br />This role will lead a team of operational trainers responsible for the execution of operational training delivery and will measure and evaluate the effectiveness of training including quality of delivery, content, and the design aspects around blended learning approaches. This role will partner with other leaders of Learning and Growth to determine training prioritization throughout AF Group, while delivering on the strategic objectives and success metrics of learning programs that align with AF Group&rsquo;s company goals.<br /><br /> <p><strong>WORKING CONDITIONS:</strong></p> <p>Work is performed in an office setting with no unusual hazards. Minimal travel required. Must possess a valid driver&rsquo;s license with a record that meets corporate standards.</p>
Responsibilities: <br /> <ul> <li><a target="_blank">Responsible for understanding core process/cost center specific training and performance needs</a></li> <li>Collaborate with business leaders to determine operational training needs and gaps, while educating leadership on L&amp;G strategy and objectives</li> <li>Understands and recognizes performance gaps that can be alleviated by operational training versus other learning methodologies and/or performance interventions and communicates recommendations to leadership&nbsp;</li> <li>Partners with peer training leaders on determining training prioritization and other shared responsibilities</li> <li>Oversees and develops a team of trainers in delivering training content, supporting on-the-job technical development, and preparing designated cost center SME&rsquo;s, or adjunct trainers, to deliver training via ILT, VILT, or e-Learning in accordance with L&amp;G facilitation and delivery standards.</li> <li>Collaborates in the design, planning, and evaluation of operational learning and education curricula development</li> <li>Works with and contributes to the Content Design team to integrate delivery expectations, experiences, feedback, and program outcomes to continuously improve and/or evolve both delivery and content development effectiveness including conducting periodic skills gaps assessments</li> <li>Identifies, coordinates, and maintains adjunct trainers for in-business unit training sessions deployment</li> <li>Designs, delivers, and evaluates onboarding and project training</li> <li>Establishes and drives the approach to develop and organize training material and content into meaningful learning modules/curricula</li> <li>Researches learning best practices and recommends appropriate deployment using various methodologies and approaches such as learning management systems, facilitator guides, participant guides, assessments, skill checks, e-learning modules, job aids, or other relevant learning and reinforcement resources</li> <li>Keeps abreast of current learning and performance strategies, delivery methods, and techniques</li> <li>Assesses instructional effectiveness to ensure the successful transfer of learning, learning comprehension, knowledge retention, core competencies, and key behaviors, and make recommendations for improvements when necessary</li> <li>Determines implementation plans, schedules, resource needs, and supporting logistics for delivery of training initiatives</li> <li>Works with department leadership, Organizational Change Management, Subject Matter Experts, and other business leaders to identify and assess learning needs, audience(s), and solutions</li> <li>Defines and measures success metrics and monitor change progress</li> <li>Establishes performance goals and measures to achieve targeted enterprise goals</li> <li>Oversees development of pre-assessments and post-training evaluations to measure the effectiveness of training programs designed to enhance employee performance</li> <li>Participates in development of annual departmental budget</li> <li>Serves as a member of Business Continuity Planning team &ndash; determine and consolidate training, and delivery that meets the recovery or minimum staff preparedness needs</li> <li>Provides coaching and development to the training team.</li> </ul> <br /> <p><strong>DIRECTION EXERCISED:</strong></p> <ul> <li>Directly supervises exempt and non-exempt staff in accordance with company policies and applicable Federal and State Laws.&nbsp;</li> <li>Responsibilities include but are not limited to effectively interviewing, hiring, terminating, and training employees; planning, assigning, and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems; supporting and encouraging the engagement process.</li> </ul>
Requirements: <br /> <p><strong>EDUCATION OR EQUIVALENT EXPERIENCE:</strong></p> <ul> <li>Bachelor&rsquo;s degree in&nbsp;Education, Learning, Training, Organizational Development, Social Sciences, Organizational Behavior, or related field.</li> <li>Master&rsquo;s degree and/or Certified Professional in Learning and Performance (CPLP)&nbsp;preferred.</li> <li>Combination of education and experience may be considered in lieu of degree.</li> </ul> <br /> <p><strong>EXPERIENCE:</strong></p> <ul> <li>Seven years of progressive responsibility in a corporate setting in a learning role.&nbsp;</li> <li>Five years experience working with senior leaders, managers, and content experts to provide specific input for course material creation or re-design while ensuring curriculum and learning content is relevant and represents industry-leading practice.</li> <li>Three years managing employees/direct reports.&nbsp;</li> <li>Previous experience with Learning Management Systems (LMS) and authoring tools required.&nbsp;</li> <li>Previous workers&rsquo; compensation and/or other P&amp;C lines experience preferred.&nbsp;</li> </ul> <br /> <p><strong>SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:</strong></p> <ul> <li>Ability to direct and design solutions that include a blended approach to learning and develops solutions to build identified capabilities to achieve departmental goals</li> <li>Demonstrated success leading a team in the implementation of large-scale programs and changes</li> <li>Expert knowledge and experience implementing adult learning theories, learning models, and industry best practices that are repeatable, scalable, and improves knowledge retention and application. Excellent judgment and analytical skills as well as strong planning and execution skills</li> <li>Ability to clearly articulate messages to a variety of audiences</li> <li>Ability to collaborate with SME&rsquo;s and other internal and external partners to drive continuous improvement</li> <li>Ability to establish and drive the approach to develop and organize training material and content into meaningful learning modules, which are then deployed in various training tools such as facilitator guides, learning guides, tests, e-learning software, job aids, or other relevant learning resources</li> <li>Support learning activities and processes and coach others on classroom and virtual training programs including vendor-supplied programs, core programs, business, soft skills, and culture-specific training</li> <li>Ability to measure individual, team, and departmental learning information, analyze data, and recommend learning solutions</li> <li>Ability to recognize performance gaps that can be alleviated by operational training versus other interventions</li> <li>Strong communication (oral and written), facilitation, and presentation skills</li> <li>Flexible and adaptable; able to work in ambiguous situations</li> <li>Excellent relationship-building skills</li> <li>Proven ability to collaborate across functional and department boundaries and influence all levels of the organization</li> <li>Ability to organize and manage multiple priorities with detailed tasks to meet necessary aggressive deadlines</li> <li>Ability to maintain confidentiality</li> <li>Ability to analyze cost/benefit of various learning approaches to determine the best solution to close the gap while managing timelines, budget, and resources</li> <li>Proficient with the use and understanding of Articulate Storyline &amp; Rise, Adobe eLearning Suite, Camtasia Studio, Flash, SCORM, AICC, course packaging, and Microsoft Office</li> </ul>