Claims Representative III - CompWest - Remote California

<strong>AF Group (Lansing, Mich.) and its subsidiaries are a premier provider of innovative insurance solutions. Insurance policies may be issued by any of the following companies within AF Group: Accident Fund Insurance Company of America, Accident Fund National Insurance Company, Accident Fund General Insurance Company, United Wisconsin Insurance Company, Third Coast Insurance Company, or CompWest Insurance Company.</strong>


AF Group

<p class="p1"><strong>AF Group&rsquo;s focused and passionate team uses industry-leading best practices, analytics and resources to manage risk and minimize loss for our policyholders while strengthening businesses with our valued independent agent partners.</strong></p> <p class="p1"><strong>We strive to continuously increase the long-term value of our organization by outperforming our industry peers and fostering a culture of underwriting and claims excellence.</strong></p>

keywords: job description,work environment,compensation,claims,solutions,management,other duties,education,experience,knowledge,skills


Competitive Compensation and Benefits Package

Overview: <br /> <p><strong>CompWest Insurance Company</strong>&nbsp;is a dynamic provider of workers&rsquo; compensation insurance in California and select Western states, targeting customers in health care, hospitality, manufacturing, professional services, retail and wholesale services, and construction.</p> <p>Residency in California or Nevada with Jurisdiction in California (required) or Jurisdiction in both California&nbsp;<u>and</u>&nbsp;Nevada.</p> <p>This is the advanced level of the claim handler career path. Investigates claims and exercises significant discretion in the determination of compensability of claims. May handle large, more complex customers requiring high-touch, labor-intensive claim service. Considers many factors in the determination of claim reserves. Negotiates and settles claims within given authority. Mentors lower-level claim handlers. Coordinates special projects and provides guidance to others.<br /><br /></p> <p><strong><br />WORKING CONDITIONS:</strong></p> <p>Work is performed in an office setting with no unusual hazards. Minimal travel required.</p>
Responsibilities: <br /> <ul> <li>Verifies workers&rsquo; compensation coverage of employers and injured employees.&nbsp;</li> <li>Determines compensability under workers&rsquo; compensation by thorough investigation of the claim.&nbsp;</li> <li>Determines causal relationship between the reported injury and the incident to ensure appropriate payment of benefits.</li> <li>Facilitates return to work for the injured employee.</li> <li>Establishes timely and appropriate reserves based on the profile of the claim within given authority based on anticipated financial exposure.</li> <li>Documents specifics of claims with potential for subrogation recovery, including amount of potential recovery monies.</li> <li>Manages medical bills for non-indemnity and indemnity claims directly associated with the claimed injury. Approves payment based on knowledge of the treatment plan and medical support showing relationship of treatment to the injury.&nbsp;&nbsp;</li> <li>Concludes and closes files following resolution of claims to meet internal performance standards while complying with state legislation to avoid penalties and manage expenses.</li> <li>Negotiates settlements with attorneys or injured parties within given authority at the earliest possible point to bring cases to final disposition.</li> <li>Works closely with manager on complex files or files above settlement/reserve authority.&nbsp;</li> <li>Manages outside vendors to ensure cost containment efforts.</li> <li>Establishes and maintains effective working relationships with all internal and external customers.</li> <li>Stays abreast of changes in workers&rsquo; compensation statutes, case law, and rehabilitation efforts/advancements in order to accurately interpret and apply relevant laws.</li> <li>Administers complex claims and catastrophic exposures within authority, including claims from dedicated large accounts.</li> <li>Exercises independent judgment to settle cases prior to mediation or litigation.</li> <li>Actively participates in agent/client relationship management.&nbsp;</li> <li>Assists in mentoring team members.</li> <li>Mentors team members.</li> <li>Conducts audits of claim files.</li> <li>Acts as a backup for team leader.</li> <li>Coordinates special projects.</li> </ul>
Requirements: <br /> <p><strong>EDUCATION OR EQUIVALENT EXPERIENCE:</strong></p> <ul> <li>Bachelor&rsquo;s degree in a related field. &nbsp;</li> <li>Relevant combination of education and experience may be considered in lieu of degree.&nbsp;</li> <li>Continuous learning, as defined by the Company&rsquo;s learning philosophy, is required.&nbsp;</li> <li>Certification or progress toward certification is highly preferred and encouraged.</li> </ul> <br /> <p><strong>EXPERIENCE:</strong></p> <ul> <li>Five years experience in a workers&rsquo; compensation claims environment which provides the necessary skills, knowledge, and abilities, such as experience in reviewing, investigating, and closing complex workers&rsquo; compensation claims. Experience handling claims in multiple jurisdictions preferred. Bilingual skills preferred.</li> </ul> <p>OR</p> <ul> <li>Two years of AF Group Claims Representative II experience that includes discretion in determining compensability of complex claims and/or handling complex, high-touch, or labor-intensive customers.</li> </ul> <br /> <p><strong>SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:</strong></p> <ul> <li>Ability and proficiency in the use of computers and company standard software specific to position.</li> <li>Knowledge of medical and legal terminology related to the work.</li> <li>Knowledge of workers&rsquo; compensation laws and regulations, including jurisdictional laws.</li> <li>Effective oral and written communication skills.</li> <li>Effective customer service skills.</li> <li>Ability to negotiate, build consensus and resolve conflict.</li> <li>Ability to manage multiple priorities and meet established deadlines.</li> <li>Attention to detail and analytical skills.</li> <li>Ability to work independently as well as within a team.</li> <li>Ability to make independent decisions.</li> <li>Ability to solve complex problems.</li> <li>Ability to train and mentor others.</li> </ul>