Operations Trainer I/II

<strong>AF Group (Lansing, Mich.) and its subsidiaries are a premier provider of innovative insurance solutions. Insurance policies may be issued by any of the following companies within AF Group: Accident Fund Insurance Company of America, Accident Fund National Insurance Company, Accident Fund General Insurance Company, United Wisconsin Insurance Company, Third Coast Insurance Company, or CompWest Insurance Company.</strong>

Lansing, USA

AF Group

<p class="p1"><strong>AF Group&rsquo;s focused and passionate team uses industry-leading best practices, analytics and resources to manage risk and minimize loss for our policyholders while strengthening businesses with our valued independent agent partners.</strong></p> <p class="p1"><strong>We strive to continuously increase the long-term value of our organization by outperforming our industry peers and fostering a culture of underwriting and claims excellence.</strong></p> https://www.afgroup.com/

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Competitive Compensation and Benefits Package

Overview: <br /> <p><strong>Position</strong>:&nbsp;<strong>Operations Trainer I/II</strong></p> <p><strong>Classification</strong>:&nbsp;R11/R13<strong>&nbsp;</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p><strong>Union Status</strong>: Represented&nbsp;</p> <p>&nbsp;</p> <p>Delivers and facilitates training to groups, managers, external customers, and/or on-the-job (one-on-one) training. Topics primarily relate to bargaining unit work, processes, procedures, and technologies. Designs and develops training programs and prepares training materials. Conducts evaluations of training and provides follow-up coaching to trainees.&nbsp;<br /><br /><br /></p> <p><strong>WORKING CONDITIONS:</strong></p> <p>Work is performed in an office setting with no unusual hazards. Minimal travel required.</p> <p><strong>REQUIRED TESTING:&nbsp;</strong></p> <p>Intermediate Word, Proofreading, Math,&nbsp;Intermediate Excel, Typing (50 wpm) Intermediate Windows, Reading Comprehension.</p>
Responsibilities: <br /> <ul> <li>Conducts training needs analysis.</li> <li>Designs, develops, and delivers training plans, modules/courses, materials, and evaluations.</li> <li>Implements and monitors training events.</li> <li>Conducts training in a group or one-on-one setting.</li> <li>Measures and evaluates training outcomes and effectiveness of training.</li> <li>Evaluates training compliance.</li> <li>Develops, prepares, and/or completes necessary reports and manuals.</li> <li>Participates in development of annual education goals, objectives, and budget.</li> <li>Maintains confidentiality of all information processes.</li> <li>Works with minimum supervision.</li> <li>May be required to perform work in the Operations and/or Service Center teams, or perform other activities in order to maintain or gain knowledge of current processes, procedures, and systems relative to the areas of training for which they are responsible.</li> <li>Assists in the development and implementation of new and revised policies, practices, and procedures.</li> </ul>
Requirements: <strong><br />EDUCATION REQUIRED:</strong><br /> <p><strong><u>Operations Trainer I</u></strong></p> <ul> <li>Associate's degree in Insurance, Communications, Education, Business or related field.&nbsp;</li> <li>Combinations of education and experience may be considered in lieu of a degree.</li> </ul> <p><strong><u>Operations Trainer II</u></strong></p> <ul> <li>Bachelor&rsquo;s degree in Insurance, Communications, Education, Business or related field.&nbsp;</li> <li>Combinations of education and experience may be considered in lieu of degree.&nbsp;</li> <li>Experience with learning and education technology tools required.</li> </ul> <br /><br /><br /><br /><strong>EXPERIENCE REQUIRED:</strong><br /> <p><strong><u>Operations Trainer I</u></strong></p> <ul> <li>Three years of technical or administrative office experience within an insurance organization.&nbsp;</li> <li>Includes relevant internal and/or external customer service duties to identify problems and provide solutions for prompt resolution.</li> <li>Experience developing and providing group or one-on-one training.</li> <li>One year demonstrated experience reviewing and approving/declining policy endorsements; analyzing policy structures and applying interpretation of policies and procedures to comply with carrier and/or bureau rules and regulations; determining compensability of claims; establishing claims reserves, validating and investigating compensation benefits; analyzing complex medical bills and reports to determine appropriate courses of action; calculating and processing compensation benefits payments; or analyzing, researching, processing and adjusting premium audits required.</li> </ul> <p><strong><u>Additional Experience of Operations Trainer II</u></strong></p> <ul> <li>Two (2) years experience with&nbsp;the Company as an Operations Trainer I or equivalent experience that provides the necessary skills, knowledge, and abilities.&nbsp;</li> <li>Demonstrated competency in development and delivering training for four (4) or more bargaining unit jobs.</li> <li>Demonstrated competency in development and training on new processes, procedures, and systems.&nbsp;</li> <li>Two (2) years&nbsp;experience developing and conducting group and one-on-one training required.&nbsp;</li> </ul> <br /><br /><br /><br /><strong>SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:&nbsp;</strong><br /> <ul> <li>Knowledge of learning and education methods.&nbsp;</li> <li>Ability to work effectively in a multi-functional team environment.</li> <li>Ability to monitor and assess performance of others and make improvements or take corrective action.</li> <li>Ability to read, analyze and interpret data in order to determine trends or problems.</li> <li>Ability to identify training and performance problems, review related information.</li> <li>Excellent verbal and written communication skills.</li> <li>Excellent presentation and facilitation skills.</li> <li>Ability to design and create course content, determine method of delivery, course objectives, and measure training success and outcomes appropriate to the situation.</li> <li>Ability to establish a personal rapport at all levels of the organization, especially internal customers.</li> <li>Ability to manage multiple priorities, establish workflows, and meet necessary deadlines.</li> <li>Ability to comprehend the broad application of the corporate goals and effectively communicate their relationship to departmental and individual training objectives.</li> <li>Ability to make competent, independent decisions.</li> <li>Knowledge of computers, word processing, and spreadsheet software.</li> <li>Excellent organizational skills and ability to prioritize work.</li> <li>Ability to manage multiple priorities and meet established deadlines.</li> <li>Ability to use reference manuals.</li> <li>Ability to perform mathematical calculations.</li> <li>Ability to proofread documents for accuracy of spelling, grammar, punctuation, and format.&nbsp;</li> <li>Knowledge of the Workers' Compensation Act and Claims process.</li> <li>Knowledge of underwriting rules and procedures.</li> </ul> <p><strong><br />ADDITIONAL SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED &ndash; OPERATIONS TRAINER II:</strong></p> <ul> <li>Ability to read, analyze and interpret complex data in order to determine trends or problems and make recommendations.</li> <li>Ability to identify complex training needs, review related information and develop options and solutions.</li> <li>Ability to establish a personal rapport at all levels of the organization, including external customers and managers, and to resolve conflicts in a professional manner.</li> <li>Thorough knowledge of departmental procedures and workflows and job duties/tasks for which they are assigned.</li> <li>Knowledge of the applicability of relevant laws and regulations.</li> <li>Thorough knowledge of the Workers Compensation Act and Claims process including medical reserving procedure.</li> <li>Thorough knowledge of underwriting rules, procedures, and Workers&rsquo; Compensation classifications.</li> </ul> <p><strong><u><br /><br /></u></strong><strong><br />ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE, AND/OR ABILITIES PREFERRED:</strong><em>&nbsp;</em><strong><u><br /></u></strong></p> <p><strong><u>Operations Trainer I</u></strong></p> <ul> <li>Completion of industry-recognized training seminars.&nbsp;</li> <li>One year in an education or training environment.</li> <li>Experience with PowerPoint.</li> </ul> <p><strong><u>Operations Trainer II</u></strong></p> <ul> <li>Progress toward, or completion of, industry-recognized training professional designation.</li> <li>Proficiency with PowerPoint and Learning, Education, Talent Management Systems.</li> </ul>