Business Dev Support II

<strong>AF Group (Lansing, Mich.) and its subsidiaries are a premier provider of innovative insurance solutions. Insurance policies may be issued by any of the following companies within AF Group: Accident Fund Insurance Company of America, Accident Fund National Insurance Company, Accident Fund General Insurance Company, United Wisconsin Insurance Company, Third Coast Insurance Company, or CompWest Insurance Company.</strong>

Lansing, USA

AF Group

<p class="p1"><strong>AF Group&rsquo;s focused and passionate team uses industry-leading best practices, analytics and resources to manage risk and minimize loss for our policyholders while strengthening businesses with our valued independent agent partners.</strong></p> <p class="p1"><strong>We strive to continuously increase the long-term value of our organization by outperforming our industry peers and fostering a culture of underwriting and claims excellence.</strong></p>

keywords: summary,job description,work environment,review,documents,other duties,education & experience,knowledge,skills


Competitive Compensation and Benefits Package

Overview: <br /> <p><strong>Position</strong>: Business Development Support II</p> <p><strong>Classification</strong>: R5</p> <p><strong>Shift</strong>:&nbsp;Days/Regular FT&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p><strong>Department/Unit:</strong>&nbsp;Service Center&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p> <p><strong>Closing Date</strong>: 1/24/2021</p> <p><strong>Location</strong>: Lansing&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p><strong>Status:</strong>&nbsp;Bargaining Unit&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> <p><strong>Reports to: Roslund Harris</strong></p> <p>&nbsp;</p> <p>Responsible for sorting and identifying documentation received via e-mail, fax, etc. for distribution to Business Development Service Center and Premium Audit. Responsible for answering the main switchboard and routing incoming calls. Perform entry-level clerical duties. Primary contacts include other departmental personnel and callers to Accident Fund.&nbsp;Primarily responsible for assigning work coming into unit and monitoring completion to ensure timeliness. Also responsible for answering the main switchboard and routing incoming calls. Performs entry-level clerical duties. Trains new hires. Primary contacts include other departmental personnel and callers to Accident Fund.<br /><br /><br /></p> <p><strong>WORKING CONDITIONS:</strong></p> <p>Work is performed in an office setting with no unusual hazards.&nbsp;</p> <p><strong>REQUIRED TESTING BDS II:&nbsp;</strong></p> <p>Basic Windows, Alpha/Numeric Data Entry,&nbsp;Reading Comprehension,&nbsp;Basic Word, Basic Excel, and Proofreading</p>
Responsibilities: <br /> <ul> <li>Sorts, identifies, and distributes work based on established assignments</li> <li>Tickets work for Service Center and Premium Audit staff in system by sorting and ticketing emails, faxes, paper mail, and various documents</li> <li>Delivers mail to internal Service Center and Premium Audit staff</li> <li>Accesses external websites to retrieve work for distribution</li> <li>Runs internal reports to retrieve work for distribution and generate loss histories</li> <li>Enters data into the computer system and accesses general policy information</li> <li>Provides loss history information to internal and external customers</li> <li>Reviews, sorts, and prepares coded document for imaging</li> <li>Uploads images of document to document management system</li> <li>Receives incoming calls and directs callers to appropriate person</li> <li>Performs other clerical duties, as time permits</li> <li>Reviews, prioritizes, and assigns work coming into the BD Support Unit.</li> <li>Monitors completion of daily assignments to ensure timeliness.</li> <li>Provides individual and group training for BD Support Staff.</li> <li>Orients new employees to the departmental and unit procedures.</li> <li>Categorizes and identifies documents for imaging</li> <li>Handles returned mail for the Service Center and Premium Audit by routing to correct internal employees or by creating workflow for address changes</li> </ul>
Requirements: <strong><br />EDUCATION REQUIRED:&nbsp;</strong><br /> <ul> <li>High school Diploma, G.E.D. required.</li> </ul> <br /><br /><strong>EXPERIENCE REQUIRED:&nbsp;</strong><br /> <ul> <li>Six months general office experience required or relevant experience which provides the necessary skills, knowledge, and abilities.</li> </ul> <p><strong>Additional Experience for BDS II:</strong></p> <ul> <li>One year general office or insurance experience, including six months experience exchanging information and answering basic inquiries over the phone.&nbsp;&nbsp;</li> </ul> <br /><br /><br /><strong>SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:&nbsp;</strong><br /> <ul> <li>Ability to work effectively in a multi-functional business unit.</li> <li>Ability to file accurately, alphabetically, and numerically.</li> <li>Ability to be well organized and prioritize work.</li> <li>Ability to meet established deadlines.</li> <li>Basic knowledge of computers and ability to enter alpha/numeric data accurately.</li> <li>Ability to comprehend what is stated and implied in written material.</li> <li>Basic knowledge of the internet and browser applications</li> <li>Ability to lift or move overhead objects weighing up to 35 lb.</li> </ul> <p><strong><br /><br />Additional Skills/Knowledge/abilities of BDS II:</strong></p> <ul> <li>Ability to proofread documents for accuracy of spelling, grammar, punctuation, and format.</li> <li>Basic knowledge of word processing and spreadsheet software.</li> </ul> <br /><br /><strong>ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE, AND/OR ABILITIES PREFERRED:</strong><br /> <ul> <li>Some experience in switchboard operation preferred.</li> </ul> <p><strong><br /><br />Additional Education, Experience, Skills, Knowledge, and/or Abilities Preferred of&nbsp;</strong><strong>BDS II:<br /><br /></strong></p> <ul> <li>Experience monitoring the work and training others is preferred</li> </ul>