Operations- Temporary

<strong>AF Group (Lansing, Mich.) and its subsidiaries are a premier provider of innovative insurance solutions. Insurance policies may be issued by any of the following companies within AF Group: Accident Fund Insurance Company of America, Accident Fund National Insurance Company, Accident Fund General Insurance Company, United Wisconsin Insurance Company, Third Coast Insurance Company, or CompWest Insurance Company.</strong>

Lansing, USA

AF Group

<p class="p1"><strong>AF Group&rsquo;s focused and passionate team uses industry-leading best practices, analytics and resources to manage risk and minimize loss for our policyholders while strengthening businesses with our valued independent agent partners.</strong></p> <p class="p1"><strong>We strive to continuously increase the long-term value of our organization by outperforming our industry peers and fostering a culture of underwriting and claims excellence.</strong></p> https://www.afgroup.com/

keywords: job description,work environment,documents,other duties,education & experience,skills


Competitive Compensation and Benefits Package

Overview: <br />Responsible for sorting and identifying documentation received via e-mail, fax, etc. for distribution to Business Development Service Center and Premium Audit. Responsible for answering the main switchboard and routing incoming calls. Perform entry-level clerical duties. Primary contacts include other departmental personnel and callers to Accident Fund. Primarily responsible for assigning work coming into unit and monitoring completion to ensure timeliness. Possibility of Part-time position with flexible scheduling.<br /><br /> <p><strong>WORKING CONDITIONS:</strong></p> <p>Work is performed in an office setting with no unusual hazards.</p> <p><strong>REQUIRED TESTING BDS I:</strong></p> <p>Basic Windows, Alpha/Numeric Data Entry, and Reading Comprehension</p>
Responsibilities: <br /><br /> <ul> <li>Tickets work for Service Center and Premium Audit staff in the system by sorting and ticketing emails, faxes, paper mail and various documents</li> <li>Accesses external websites to retrieve work for distribution</li> <li>Enters data into the computer system and accesses general policy information</li> <li>Uploads images of document to document management system</li> <li>Receives incoming calls and directs callers to appropriate person</li> <li>Reviews, prioritizes, and assigns work coming into the BD Support Unit.</li> <li>Handles returned mail for the Service Center and Premium Audit by routing to correct internal employees or by creating workflow for address changes</li> </ul>
Requirements: <strong><br />EDUCATION REQUIRED:</strong><br /> <ul> <li>High school diploma, G.E.D. required.</li> </ul> <br /><br /><strong>EXPERIENCE REQUIRED:</strong><br /> <ul> <li>Six months general office experience required or relevant experience which provides the necessary skills, knowledge, and abilities.</li> </ul> <br /><br /><br /><strong>SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:</strong><br /> <ul> <li>Ability to work effectively in a multi-functional business unit.</li> <li>Ability to file accurately, alphabetically, and numerically.</li> <li>Ability to be well organized and prioritize work.</li> <li>Ability to meet established deadlines.</li> <li>Ability to comprehend what is stated and implied in written material.</li> <li>Basic knowledge of the internet and browser applications</li> <li>Ability to lift or move overhead objects weighing up to 35 lbs.</li> </ul>