Commercial Program Manager

<strong>AF Group (Lansing, Mich.) and its subsidiaries are a premier provider of innovative insurance solutions. Insurance policies may be issued by any of the following companies within AF Group: Accident Fund Insurance Company of America, Accident Fund National Insurance Company, Accident Fund General Insurance Company, United Wisconsin Insurance Company, Third Coast Insurance Company, or CompWest Insurance Company.</strong>

United States, USA

AF Group

<p class="p1"><strong>AF Group&rsquo;s focused and passionate team uses industry-leading best practices, analytics and resources to manage risk and minimize loss for our policyholders while strengthening businesses with our valued independent agent partners.</strong></p> <p class="p1"><strong>We strive to continuously increase the long-term value of our organization by outperforming our industry peers and fostering a culture of underwriting and claims excellence.</strong></p>

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Competitive Compensation and Benefits Package

Overview: <br /> <p><strong>AF Specialty insurance programs provide fronting services and captive solutions to insurance carriers, managing general agents, reinsurance intermediaries and captive managers seeking a fronting facility to place well-managed, turnkey commercial property and casualty programs.<br /><br /></strong></p> <p>Role develops and oversees large-scale Property and Casualty programs produced through large wholesalers, Agents, or joint-venture carrier partnerships. Responsible for business growth, underwriting, and fee income profitability, and program relationship and performance management. Responsibilities also include leading coordination of key internal and external stakeholders in their support of each program to ensure underwriting, reinsurance, claims, audit, and compliance objectives are met in a best-in-class manner. The role plays a key leadership function in bridging the communication gap between program and stakeholders for each program, ensuring both short and long-term performance and growth goals have required approvals and support.</p> <br /> <p><strong>WORKING CONDITIONS:</strong></p> <p>Work is performed in an office setting with no unusual hazards. Travel is required.</p>
Responsibilities: <br /> <ul> <li>Develop, maintain, and implement a business relationship plan for all assigned programs</li> <li>Manage assigned relationships to assure operational transparency between the program and AF Group</li> <li>Provide required resources and problem resolution assistance to all program functions to resolve outstanding issues.</li> <li>Review the potential for new business opportunities with programs assigned</li> <li>Regularly visit assigned clients to review the status and direction of each program, and promote new business opportunities</li> <li>Monitor and update premium projections for all programs and ensure alignment with Reinsurance partners</li> <li>Solicit and/or triage business expansion opportunities with clients</li> <li>Review all audits for assigned programs prior to distribution to programs, Brokers and Reinsurers.</li> <li>Monitor audit process and provide support to assure that the distribution of reports meets agreed-upon regulatory guidelines. Review and take appropriate action, to assure programs have corrected outstanding audit findings</li> <li>Coordinate and provide oversight to key vendors and stakeholders, like underwriting auditors, claim auditors, TPAs, and reinsurance partners</li> <li>Assure programs maintain their credit obligations as outlined in contracts</li> <li>Participate in the relationship management and renewal process of each program&rsquo;s reinsurance structure</li> <li>Leads performance management and reporting results on active programs.</li> <li>Analyzes financial and insurance operational components on a monthly basis and tracks contractual requirements of the program partner.</li> <li>Creates and refines infrastructure implementation requirements and supports execution of approved deals.</li> </ul>
Requirements: <br /> <p><strong><u>EDUCATION:<br /><br /></u></strong></p> <ul> <li>Bachelor&rsquo;s degree in insurance, business or a related field is required.&nbsp;</li> <li>MBA designation and advanced insurance certification preferred.</li> <li>Combinations of relevant education and experience may be considered in lieu of a degree.</li> <li>Continuous learning, as defined by the Company&rsquo;s learning philosophy, is required.&nbsp;</li> <li>Certification or progress toward certification is highly preferred and encouraged.</li> </ul> <br /> <p><strong><u>EXPERIENCE:<br /><br /></u></strong></p> <ul> <li>Minimum seven years of progressive multi-faceted experience with U.S. P&amp;C products evaluating and planning strategies to solve management and business problems, including developing operational and strategic plans.</li> <li>Five&nbsp;years of progressively increasing leadership responsibilities including responsibilities for profit and growth.</li> <li>Entrepreneur experience a plus.</li> </ul> <br /> <p><strong>Additional Experience for the Senior Manager:<br /><br /></strong></p> <ul> <li>Minimum ten years of progressive multi-faceted experience with U.S. P&amp;C products evaluating and planning strategies to solve management and business problems, including developing operational and strategic plans.</li> <li>Five&nbsp;years of progressively increasing leadership responsibilities including responsibilities for profit and growth.</li> <li>Entrepreneur experience a plus.</li> </ul> <br /> <p><strong>SKILLS, KNOWLEDGE, AND ABILITIES:&nbsp;<br /><br /></strong></p> <ul> <li>Excellent analytical, organizational and problem-solving skills, and senior-level skills in managing ambiguous situations and issues.</li> <li>Thorough knowledge of commercial property and casualty underwriting.</li> <li>Thorough knowledge of product development, proposal and renewal development, risk assessment, group experience evaluation, and plan design and rating.</li> <li>Knowledge of activities, practices and terminology of the commercial property and casualty insurance industry and relevant legal and administrative procedures.</li> <li>Thorough understanding of the insurance industry's competitive environment.</li> <li>Ability to negotiate and establish a personal rapport with opposing parties, and resolve conflicts in a professional manner.</li> <li>Ability to analyze and interpret financial and management data.&nbsp;</li> <li>Thorough knowledge of budget preparation and financial management.</li> <li>Ability to develop and implement effective and efficient recommendations.</li> <li>Excellent verbal and written communication skills.</li> <li>Demonstrated drive, determination, and persistence to achieve annual revenue targets.</li> <li>Presentation skills and confidence to present division and product in one-on-one settings or to large gatherings.</li> <li>A commitment to total customer satisfaction.</li> </ul> <p>&nbsp;</p> <p><strong>Additional&nbsp;</strong><strong>SKILLS, KNOWLEDGE, AND ABILITIES&nbsp;for the Senior Advisor:<br /><br /></strong></p> <ul> <li>Extensive knowledge of insurance and underwriting environment across all lines of business&nbsp;(casualty/property &ndash; admitted/non-admitted &ndash; assigned risk), pricing platforms (guaranteed cost, deductibles, self-insured retentions, non-risk bearing fronts, excess/use of reinsurance) internationally.</li> <li>Extensive knowledge in identifying and implementing new market opportunities Inclusive of products, pricing platforms, territories, alternative markets. Understanding of problem markets.</li> <li>Ability to analyze information and synthesize information for broad consumption.</li> <li>Technical acumen, ability to command technical content and audiences.</li> <li>Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques.</li> <li>Ability to effectively present budgetary and/or cost information and respond to questions as appropriate.</li> <li>Ability to appropriately manage resources, budgets, issues, and risks for the successful completion of projects.</li> <li>Demonstrated leadership skills with the ability to successfully function in a team environment.</li> <li>Ability to understand business needs and conceptualize an information system that supports those business strategies.</li> </ul> <p><br /><br /></p> <p>The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.</p> <p>We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.</p>