Provider Relations Specialist

<strong>AF Group (Lansing, Mich.) and its subsidiaries are a premier provider of innovative insurance solutions. Insurance policies may be issued by any of the following companies within AF Group: Accident Fund Insurance Company of America, Accident Fund National Insurance Company, Accident Fund General Insurance Company, United Wisconsin Insurance Company, Third Coast Insurance Company, or CompWest Insurance Company.</strong>

Lansing, USA

AF Group

<p class="p1"><strong>AF Group&rsquo;s focused and passionate team uses industry-leading best practices, analytics and resources to manage risk and minimize loss for our policyholders while strengthening businesses with our valued independent agent partners.</strong></p> <p class="p1"><strong>We strive to continuously increase the long-term value of our organization by outperforming our industry peers and fostering a culture of underwriting and claims excellence.</strong></p>

keywords: summary,job description,work environment,analysis,review,customer service,quality assurance,other duties,education & experience,proficiency,knowledge,skills,preferred


Competitive Compensation and Benefits Package

Overview: <br /> <p><strong>WAIVER: For this posting only and without precedent for future postings:</strong></p> <p><strong>A WAIVER OF QUALIFICATIONS IS being made.</strong></p> <p><strong>SUMMARY:</strong></p> <p><strong>We are conditionally waiving certain requirements for this posting only (See below).<br /><br /></strong></p> <p>Responsible for addressing complex and high-priority bill inquiries from providers, agents, and clients. Responsible for providing quality, consistent and accurate payment information to internal and external customers. Also responsible for analyzing billings including outpatient hospital and multiple surgeries by utilizing our Medical Bill Review (MBR) software and reference library to determine the appropriateness of codes and excessive charges. Responsible for making coding determinations according to state rules and regulations.</p> <br /> <p><strong>WORKING CONDITIONS:</strong></p> <p>Work is performed in an office setting with no unusual hazards.&nbsp;</p> <p><strong>REQUIRED TESTING:</strong></p> <p><strong>Proofreading (NO LONGER REQUIRED), 10 Key (NO LONGER REQUIRED),&nbsp;</strong>Math,&nbsp;<strong>Basic Windows (NO LONGER REQUIRED)</strong>, Reading Comprehension, and&nbsp;<strong>Alpha Numeric (NO LONGER REQUIRED).</strong></p>
Responsibilities: <br /> <ul> <li>Responsible for performing technical review of more complex medical bills, including but not limited to modifiers, anesthesia, &amp; psychiatric.&nbsp;</li> <li>Responsible for generating assigned medical bills to determine compliance with business rules, client-specific requirements and state-specific fee schedules, rules, regulations and guidelines.</li> <li>Responsible for analyzing complex billings for multi-state Workers' Compensation medical claims to determine the appropriateness of services billed.&nbsp;</li> <li>Responsible for making bill review processing determination according to rules and regulations and or third-party partner.</li> <li>Evaluates medical bills and corresponding EORs for accuracy and compliance with state-mandated fee schedule(s) and our business rules and guidelines.</li> <li>Reviews inpatient hospital, outpatient hospital and multiple surgery billings.</li> <li>Reviews, analyzes, adjusts and releases queued bills in an accurate and timely manner.</li> <li>Refers to reference library of fee schedules, CPT, ICD-9 (10), HCPCS and other industry publications to support findings.</li> <li>Process reconsiderations, as needed.</li> <li>Identifies system and/or bill review processing issues and reports findings to Supervisor or Manager.</li> <li>Provides a high level of customer service for all business partners, internal or external customers through telephonic, email, and fax.</li> <li>Demonstrates a dependable work ethic.</li> <li>Manages confidential client information with discretion and good judgment in accordance with department and company guidelines.</li> <li>Collaborates with supervisor to develop skills and knowledge.</li> <li>Identifies problems, provides solutions and resolves promptly; escalating more complex problems appropriately.</li> <li>Responds to written or verbal provider inquiries relating to our bill review analysis. Analyzes problems using problem-solving methodology skills to determine root cause; communicates and implements solutions.</li> <li>Acts as a resource to MBR employees in regard to bill review questions and concerns.</li> </ul> <br /> <p>This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required.</p>
Requirements: <strong><br />EDUCATION REQUIRED:<br /></strong><br /> <ul> <li>High School Diploma or G.E.D.<strong>&nbsp;</strong>Additional training or coursework in a medical field required.</li> </ul> <p>OR</p> <ul> <li>Degree or Certification in Medical Coding</li> </ul> <br /><br /><br /><br /><strong>EXPERIENCE REQUIRED:<br /></strong><br /> <ul> <li>One year as a Medical Bill Review Specialist II</li> </ul> <p>OR</p> <ul> <li>Three years experience in an insurance organization with two years of demonstrated technical knowledge in medical bill review or other relevant experience, which provides the necessary skills, knowledge and abilities. One year of experience in Workers' Compensation industry required. Previous experience in customer service required.</li> </ul> <p>OR</p> <ul> <li>With degree or certification in medical coding with one to two years customer service experience in a medical setting.</li> </ul> <br /><br /><br /><br /><br /><strong>SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:<br /></strong><br /> <ul> <li>Ability to use independent discretion to make choices on proper reimbursement.</li> <li>Basic knowledge of computers.</li> <li>Working knowledge, experience, and ability to process bills using state medical payment methodologies.&nbsp;&nbsp;</li> <li>Ability to proofread documents for accuracy of spelling, grammar, punctuation and format.</li> <li>Ability to perform mathematical calculations with the ability to use a ten-key pad with accuracy.</li> <li>Ability to manage work with minimal direction.</li> <li>Excellent oral, written communication, and customer service skills.</li> <li>Thorough knowledge of Workers' Compensation multi-state medical fee schedules, Medical guidelines, medical terminology and CPT/ICD-9/10.</li> <li>Demonstrated attention to detail.</li> <li>Basic knowledge of the Workers' Compensation Act.</li> <li>Ability to consistently meet or exceed daily production and quality standards for this position.</li> </ul> <p><strong><br /><br />ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:<br /><br /></strong></p> <ul> <li>One year of previous telephonic experience.</li> <li>Degree in medical coding.</li> <li>Basic knowledge of Claims process including medical reserving procedure.</li> </ul>