Workers' Compensation Claim Representative III/ Senior I, NC/VA experience requi

<strong>AF Group (Lansing, Mich.) and its subsidiaries are a premier provider of innovative insurance solutions. Insurance policies may be issued by any of the following companies within AF Group: Accident Fund Insurance Company of America, Accident Fund National Insurance Company, Accident Fund General Insurance Company, United Wisconsin Insurance Company, Third Coast Insurance Company, or CompWest Insurance Company.</strong>

VA, USA

AF Group

<p class="p1"><strong>AF Group&rsquo;s focused and passionate team uses industry-leading best practices, analytics and resources to manage risk and minimize loss for our policyholders while strengthening businesses with our valued independent agent partners.</strong></p> <p class="p1"><strong>We strive to continuously increase the long-term value of our organization by outperforming our industry peers and fostering a culture of underwriting and claims excellence.</strong></p> https://www.afgroup.com/

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Non-Manager

Competitive Compensation and Benefits Package

Overview: <p><strong>Worker's Compensation Claims experience handling North Carolina and Virginia is required.&nbsp;</strong><br /><strong>Must reside an Eastern Time Zone state.&nbsp;</strong></p> <p><strong>Claim Representative III:&nbsp;</strong></p> <p>This is the advanced level of the claim handler career path. Investigates claims and exercises significant discretion in the determination of compensability of claims. May handle large, more complex customers requiring high touch, labor intensive claim service. Considers many factors in the determination claim reserves. Negotiates and settles claims within given authority. Mentors lower-level claim handlers. Coordinates special projects and provides guidance to others.</p> <p><strong>Senior Claim Representative I:</strong></p> <p>This position serves as a technical expert in the claim handler career path. Under limited supervision, handles claims with litigation, complex/catastrophic and/or coverage elements. Handles the most unique cases, where little precedence has been established. May handle the most complex, high-touch or labor-intensive customers. Serves as a department leader by developing other employees and may function as acting manager in the absence of department management.&nbsp;<br /><br /></p> <p><strong>WORKING CONDITIONS:</strong></p> <p>Work is performed in an office/remote setting with no unusual hazards. Minimal travel required.<br /><br /><br /><em><strong>Pay Range&nbsp;</strong><br /></em><br /><em>Actual compensation decision relies on the consideration of internal equity, candidate&rsquo;s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $60,900 and $115,500.</em></p>
Responsibilities: <p><strong>Claim Representative III:<br /><br /></strong></p> <ul> <li>Verifies workers&rsquo; compensation coverage of employers and injured employees.&nbsp;</li> <li>Determines compensability under workers&rsquo; compensation by thorough investigation of the claim.&nbsp;</li> <li>Determines causal relationship between the reported injury and the incident to ensure appropriate payment of benefits.</li> <li>Facilitates return to work for the injured employee.</li> <li>Establishes timely and appropriate reserves based on the profile of the claim within given authority based on anticipated financial exposure.</li> <li>Documents specifics of claims with potential for subrogation recovery, including amount of potential recovery monies.</li> <li>Manages medical bills for non-indemnity and indemnity claims directly associated with the claimed injury. Approves payment based on knowledge of the treatment plan and medical support showing relationship of treatment to the injury.&nbsp;</li> <li>Concludes and closes files following resolution of claims to meet internal performance standards while complying with state legislation to avoid penalties and manage expenses.</li> <li>Negotiates settlements with attorneys or injured parties within given authority at the earliest possible point to bring cases to final disposition.</li> <li>Works closely with manager on complex files or files above settlement/reserve authority.&nbsp;</li> <li>Manages outside vendors to ensure cost containment efforts.&nbsp;</li> <li>Establishes and maintains effective working&nbsp;relationships with all internal and external customers.</li> <li>Stays abreast of changes in workers&rsquo; compensation statutes, case law and rehabilitation efforts/advancements in order to accurately interpret and apply relevant laws.</li> <li>Administers complex claims and catastrophic exposures within authority, including claims from dedicated large accounts.</li> <li>Exercises independent judgment to settle cases prior to mediation or litigation.</li> <li>Actively participates in agent/client relationship management.&nbsp;</li> <li>Assists in mentoring team members.</li> <li>Mentors team members.</li> <li>Conducts audits of claim files.</li> <li>Acts as a backup for team leader.</li> <li>Coordinates special projects.</li> </ul> <br /> <p><strong>Senior Claim Representative I:</strong><br /><br /></p> <ul> <li>Independently administers complex claims and catastrophic exposures within authority, including claims from dedicated large accounts.</li> <li>Establishes timely and appropriate reserves based on claim profile and anticipated financial exposure.</li> <li>Represents the Company by working closely with customers, agents and brokers to resolve the most complex claim issues.</li> <li>Negotiates settlements with attorneys or injured and exercises independent judgment to settle cases prior to mediation or litigation.</li> <li>Manages outside vendors to ensure cost containment efforts.&nbsp;</li> <li>Establishes and maintains effective working relationships with all internal and external customers.&nbsp;</li> <li>Stays abreast of changes in workers&rsquo; compensation statutes, case law and rehabilitation efforts/advancements in order to accurately interpret and apply relevant laws.</li> <li>Actively participates in agent/client relationship management.&nbsp;</li> <li>Mentors team members.</li> <li>May serve as department leader in the absence of management or act as manager designee.&nbsp;</li> </ul> <br /> <p><em>This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.</em></p>
Requirements: <p><strong>EDUCATION OR EQUIVALENT EXPERIENCE:<br /><br /></strong></p> <ul> <li>Bachelor&rsquo;s degree in a related field.</li> <li>Relevant combination of education and experience may be considered in lieu of degree.&nbsp;</li> <li>Continuous learning, as defined by the Company&rsquo;s learning philosophy, is required.&nbsp;</li> <li>Certification or progress toward certification is highly preferred and encouraged.</li> </ul> <br /> <p><strong>EXPERIENCE:</strong></p> <p>Claim Representative III:&nbsp;</p> <ul> <li>Five years' experience in a workers&rsquo; compensation claims environment which provides the necessary skills, knowledge and abilities, such as experience in reviewing, investigating and closing complex workers&rsquo; compensation claims. Experience handling claims in multiple jurisdictions preferred. Bilingual skills preferred.</li> </ul> <p>OR</p> <ul> <li>Two years of AF Group Claims Representative II experience that includes discretion in determining compensability of complex claims and/or handling complex, high-touch or labor-intensive customers.</li> </ul> <br /> <p>Senior Claim Representative I:&nbsp;</p> <ul> <li>Seven years of progressively more responsible experience in a workers&rsquo; compensation claims environment that provides the necessary skills, knowledge and abilities, such as experience in reviewing, investigating and closing the most complex workers&rsquo; compensation claims.&nbsp;Experience handling claims in multiple jurisdictions preferred. Bilingual skills preferred.&nbsp;</li> </ul> <p>OR</p> <ul> <li>Two years of AF Group Claims Representative III experience that includes independent handling of the most complex claims and/or the most complex, high-touch or labor-intensive customers.</li> </ul> <br /> <p><strong>SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:</strong></p> <p>Claim Representative III, Senior Representative I:</p> <ul> <li>Ability and proficiency in the use of computers and company standard software specific to position.</li> <li>Knowledge of medical and legal terminology related to the work.</li> <li>Knowledge of workers&rsquo; compensation laws and regulations, including jurisdictional laws.</li> <li>Effective oral and written communication skills.</li> <li>Effective customer service skills.</li> <li>Ability to negotiate, build consensus and resolve conflict.</li> <li>Ability to act as a representative of the Company and establish effective working relationships.</li> <li>Ability to manage multiple priorities and meet established deadlines.</li> <li>Attention to detail and analytical skills.</li> <li>Ability to make independent decisions.</li> <li>Ability to solve highly complex problems.&nbsp;</li> <li>Ability to train and mentor others.</li> </ul> <br /> <p>Senior Representative I:</p> <ul> <li>Ability to lead others.</li> </ul> <br /><br /><em>The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.&nbsp;<br /><br />We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.<br /></em>