Customer Manager

<p><strong>Acosta is proud to foster a corporate culture that is empowering, inclusive and responsible. Our values center on people, integrity, results, trust, teamwork, innovation, and balance. Having associates who live these values and have a great passion for what they do makes Acosta a terrific company to work for.</strong></p>

Duarte, CA

Acosta - Corporate

<p><strong>Acosta is the engine that drives greater sales and market share for consumer goods manufacturers and retailers around the world. A privately held sales and marketing agency based in Jacksonville, Fla., Acosta has more than 100 offices around the world with over 30,000 employees. Learn more about how our values, services and, most importantly, people are changing the CPG experience with proven results.</strong></p> <p><strong>Acosta is proud to foster a corporate culture that is empowering, inclusive and responsible. Our values center on people, integrity, results, trust, teamwork, innovation, and balance. Having associates who live these values and have a great passion for what they do makes Acosta a terrific company to work for.</strong></p> https://www.acosta.com/

keywords: build,sales,analysis,relationships,teamwork,document,performance,training,experience,build,management,organization,degree,technology,communication,knowledge

Full-Time

Overview: Primary responsibility includes increasing sales, on shelf presence to 95%, market share and profit for&nbsp;<strong>Gillette</strong>&nbsp;and Acosta by calling on Store Managers, Market Managers, and Asset Protection Managers. Responsible for building strong relationships with customer accounts resulting in deep market penetration within a specific division and/or geography.
Responsibilities: <ul> <li>Serve as the subject matter expert and advocate, and specifically the Gillette Grooming category product lines</li> <li>Call on customers at a store and regional level developing productive working relationships with the customer&rsquo;s Senior Operations and Asset Protection Managers leading to measurable results in the areas of on-shelf availability, shelving, distribution and merchandising</li> <li>Develops strong collaborative relationships with Store Managers, Department Managers, &amp; Regional Loss Prevention Managers to help open doors and remove barriers to retail execution of P&amp;G plans.</li> <li>Improve On Shelf Availability at retail &ndash; work towards goal of 95% OSA</li> <li>Provide field training support and expertise at the retail store level.</li> <li>Identify best practices, barriers, and help needed to bring recommendations to Gillette and Acosta to continuously improve results</li> <li>Expand customer relationships beyond normal day-to-day contacts to help overcome obstacles and barriers to low compliance and sales</li> <li>Engage the influencers and decision makers at each store, to agree to plans to drive OSA in RAM territory. Develop action plans and engage all appropriate store, market &amp; regional contacts</li> <li>Consistently sse performance data and sales trends to drive discussions at each store to highlight opportunities and areas of concern</li> <li>Collaborate with Retail Business Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.)</li> <li>Collaborate with local Acosta managers and field team to coordinate a successful solution-based team approach through training, conference calls and work with&rsquo;s</li> <li>Data capture &amp; insight reporting daily &amp; weekly, creating business case studies for share &amp; reapply across all retailers. Document successful case studies, highlighting joint value creation between account &amp; P&amp;G</li> <li>Provide information on local competitive activity, customer feedback/needs, and market place successes to identify similar client/customer opportunities.</li> <li>Complete special projects as requested</li> <li>Document successes and progress verbally and in a written presentation format</li> <li>Work a regional geographic market monthly consisting of up to 30 locations, visiting stores 4-5 days a week</li> </ul>
Requirements: <ul> <li>Bachelor Degree or equivalent work experience; Bachelor Degree preferred</li> <li>2+ years of management experience with a proven track record of training and developing people</li> <li>3+ yearsof relevant experience within Consumer Packaged Goods (CPG).</li> <li>Comprehensive understanding of the marketplace and strong communication skills.</li> <li>Ability to build rapport and trust with key decision makers to influence corrections needed at retail</li> <li>Strong negotiation skills with employees, customers and Principals to manage expectations of each</li> <li>Be able to prioritize multiple demands (customer, manufacturer, Acosta) simultaneously</li> <li>Effective communication skills, highly able to influence without authority, leveraging store insights</li> <li>Expectation is that candidate will spend 80% of his/her time in the field working with customers</li> <li>Intermediate skill level with Microsoft Outlook, Excel, Word and PowerPoint</li> </ul>