Customer Service Coordinator

<strong>Acosta is proud to foster a corporate culture that is empowering, inclusive and responsible. Our values center on people, integrity, results, trust, teamwork, innovation, and balance. Having associates who live these values and have a great passion for what they do makes Acosta a terrific company to work for.</strong>

Charlotte, NC

Acosta - Mandate

<p><strong>Acosta is the engine that drives greater sales and market share for consumer goods manufacturers and retailers around the world. A privately-held sales and marketing agency based in Jacksonville, Fla., Acosta has more than 100 offices around the world&nbsp;with more than 25,000 employees. Learn more about how our values, services and, most importantly, people are changing the CPG experience with proven results.</strong></p> <p><strong>Acosta is proud to foster a corporate culture that is empowering, inclusive and responsible. Our values center on people, integrity, results, trust, teamwork, innovation, and balance. Having associates who live these values and have a great passion for what they do makes Acosta a terrific company to work for.</strong></p> https://www.acosta.com/

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Regular Full-Time

Overview: Responsible for the Customer Service functions for all assigned lines.
Responsibilities: <ul><li>Receive order issues from external parties in a professional manner. </li><li>Resolve issues with knowledge, experience, research, and communication with internal and external groups. </li><li>Update order in order system as necessary. </li><li>Review dashboard for alerts on a daily (hourly) basis. </li><li>Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc. </li><li>Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor.  Fill out rules engine request and submit to Customer Service Supervisor. </li><li>Maintain client/customer criteria for handling orders. </li><li>Update and maintain current information on prices.  Ensure Sales Data Coordinator is notified on a   timely basis.    </li><li>Responsible for filing documents according to Acosta policy. </li><li>Maintain excellent working relationships with Customers, Clients and co-workers. </li><li>If applicable, assist with Customer Replenishment (CRP/VMI).  Maintain inventory data, enter order in Becton Schantz and send to customer.  Manage CRP order process through delivery, as required. </li><li>Perform special assignments for the company and/or branch and/or department as needed.</li></ul>
Requirements: <ul><li>High School diploma or GED required. </li><li>Associates Degree preferred. </li><li>A minimum of two (2) years previous sales support, customer service, or office administrative experience required. </li><li>A minimum of one (1) year previous food broker experience preferred. </li><li>Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others. </li><li>Must be able to operate a calculator, computer, printer, fax machine, telephone, copier. </li><li>Proficient in MS Office (Word, Excel, Outlook). </li><li>Proficiency in data/order entry and software and Becton system required. </li><li>Must type a minimum of 60 wpm accurately. </li><li>Must have internet access and an email address available. Acosta Sales & Marketing is an Equal Opportunity Employer     By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions. US: http://acosta.jobs/privacy-policy-us/ Canada: http://acosta.jobs/privacy-policy-ca/</li></ul>