BPO Order Fulfillment Cash Applications Specialist

<strong>Acosta is proud to foster a corporate culture that is empowering, inclusive and responsible. Our values center on people, integrity, results, trust, teamwork, innovation, and balance. Having associates who live these values and have a great passion for what they do makes Acosta a terrific company to work for.</strong>

Tampa, FL

Acosta - Mandate

<p><strong>Acosta is the engine that drives greater sales and market share for consumer goods manufacturers and retailers around the world. A privately-held sales and marketing agency based in Jacksonville, Fla., Acosta has more than 100 offices around the world&nbsp;with more than 25,000 employees. Learn more about how our values, services and, most importantly, people are changing the CPG experience with proven results.</strong></p> <p><strong>Acosta is proud to foster a corporate culture that is empowering, inclusive and responsible. Our values center on people, integrity, results, trust, teamwork, innovation, and balance. Having associates who live these values and have a great passion for what they do makes Acosta a terrific company to work for.</strong></p> https://www.acosta.com/

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Regular Full-Time

Overview: Act as liaison on behalf of the client to communicate with customers, vendors, and providers in a direct customer service environment.  Maintain order fulfillment and inventory reporting by extracting information from multiple databases.  Create reports around order accuracy, on-hand inventory and reconcile reports with carrier reports and information.  This role is the primary point of contact for all customer service and order fulfillment activity.  Act as primary cash application processor.  Create ad hoc repots related to cash receipts and other cash related analytics. Computes, calculates and posts statistical, numerical and financial data for multiple external clients.
Responsibilities: <ul><li>Provide direct customer service on orders, inventory, shipping and receiving and back office related activities on behalf of our client </li><li>Manage and maintain reporting on all orders </li><li>Create standard and ad hoc reports around on-hand inventory, order accuracy and reconcile reports with carrier information </li><li>Order consolidation and shipment planning with client and carrier teams </li><li>Apply and post cash receipts and prepare all needed reports for multiple clients. Create standard and ad hoc reports around unapplied cash, cash on account, open deductions and short payments, billing summaries, open invoices and other cash related analytics </li><li>Liaise between clients, customers, and internal Acosta personnel to solve needed problems around open AR balances </li><li>Work closely with accounts receivable, customers, clients and sales personnel to maintain cash receipt and invoicing integrity. </li><li>Verify billing accuracy against purchase orders and sales contracts in accordance to establish pricing.  </li><li>Other duties as assigned by management, which may be clerical in nature. Cross train in all areas of back office support functions. Cross train in all areas related to BPO back office operations.</li></ul>
Requirements: <ul><li>3 years in experience is customer service related roles </li><li>1 year of order management experience  </li><li>Experience with multiple ERP and financial systems preferred </li><li>Proficient in MS Office (Word, Excel, and Outlook). </li><li>Excellent oral and written communication skills   Acosta Sales & Marketing is an Equal Opportunity Employer     By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions. US: http://acosta.jobs/privacy-policy-us/ Canada: http://acosta.jobs/privacy-policy-ca/</li></ul>