Lead Cloud Engineer

<strong>Working at Advantasure is more than a job &mdash; you&rsquo;re part of a team that is becoming the country&rsquo;s leading healthcare solutions provider.<br /></strong><br /><strong>A career at Advantasure means you&rsquo;ll be part of one of the most dynamic, diversified and innovative healthcare companies in the nation. You&rsquo;ll be helping our clients make their members healthier &mdash; and our communities a better place to call home.</strong>

United States, USA

Advantasure

<h3><strong>Attention:</strong></h3> <p><strong>From Dec. 7, 2020 until Dec. 27, 2020, we will be undergoing a transition to a new recruitment technology platform. During that time, we will not be able to accept applications.</strong></p> <p><strong>We apologize for any inconvenience this may cause.</strong></p> <p><strong>We appreciate your interest in joining our team, and would love for you to come back on Dec. 27 to apply.</strong></p> <p><strong>Thank you!</strong></p> https://advantasure.com/

keywords: environment,leadership,engineering,secure,technical,design,network,process management,support,reporting,operating system,solutions,administration,analysis,knowledge,experience,education,proficiency,skills

Full Time

Competitive Compensation and Benefits Package

Overview: <p>The Lead Cloud Engineer role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is responsible for installing, maintaining, upgrading, and continuously improving the Company&rsquo;s operating environment while maintaining the ongoing reliability, performance, and support of the infrastructure. This includes monitoring the operating environments, responding to incidents, problems, and planning for growth.</p> <p>&nbsp;Infrastructure Engineers deploy the release of new technologies as well as design, install, configure, maintain, and perform testing of PC/server operating systems, networks, and related utilities and hardware. Additionally, this role&rsquo;s responsibilities include troubleshooting problems as reported by users, supporting Web access and electronic messaging services, and maintaining a secure systems environment.</p>
Responsibilities: <p><strong>GENERAL RESPONSIBILITIES/TASKS:</strong></p> <ul> <li>Participate, partner, and collaborate with SME&rsquo;s, database administrators, internal and external vendors to understand their requirements and provide a viable solution using middleware standards.</li> <li>Troubleshoot and provide proactive support for production and non-production application servers, ensuring full compliance with the Service Level Agreements (SLA).</li> <li>Work with little to no supervision, assign work to, mentor, and engage the work of less senior staff.</li> <li>Responsible for providing project details, standard operating procedures, setting standards and policies around middleware administration.</li> <li>Work requires the customary and regular exercise of discretion and independent judgment.</li> <li>Analyze complex local and wide area network systems, including planning, designing, evaluating, selecting operating systems and protocol suites, and configuring communication media with concentrators, bridges, and other devices.</li> <li>Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing, and the like.</li> <li>Configures systems to user environments. Supports acquisition of hardware and software as well as subcontractor services.</li> <li>May act as a technical project leader or provide work leadership for lower-level employees.</li> <li>Participates in and may lead groups/committees related to processes, standards, and best practices.</li> <li>Investigates and analyzes resource utilization and prepares reports.</li> <li>Optimizes the network infrastructure to maintain the highest possible level of performance and security.</li> <li>Plans for the replacement of obsolete resources that make up the enterprise network infrastructure.&nbsp;</li> <li>Recommends new software and hardware that provide new features/functions and prepares documentation to support recommendations of new software/hardware.</li> <li>Conducts appropriate, routine tests to ensure the proper working condition and security of developed and purchased software/hardware.</li> <li>Coordinates and schedules initial installation of new equipment or reinstallation of relocated equipment.</li> <li>Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis.</li> <li>Build, support, and maintain the VDI environment, including standardized templates, application delivery methods, enterprise antivirus, persona management infrastructure, host servers, and zero clients.</li> <li>Conducts appropriate, routine tests to ensure the proper working condition and security of developed and purchased software/hardware.</li> <li>Coordinates and schedules initial installation of new equipment or reinstallation of relocated equipment.</li> <li>Recommends improvements and changes to methods and procedures.</li> <li>Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis.</li> <li>Troubleshoots and resolves complex issues that involve the core operating system or desktop components, performing root cause analysis for the service interruption and implementing preventative measures.</li> </ul> <p><strong>NETWORKING RESPONSIBILITIES/TASKS:</strong></p> <ul> <li>Establish the technical direction of solution development across a wide variety of platforms.</li> <li>Design and architect the enterprise network, security systems, servers, and storage infrastructure, both virtual and physical, applying best practices and established standards.</li> <li>Design and architect standard operating procedures and policies related to the network, security systems, server, and storage infrastructure.</li> <li>Design and architect the Microsoft and Linux infrastructure for the enterprise.</li> <li>Design and architect methods to protect company data and systems through the use of security solutions, backups, redundancy, and disaster recovery solutions.</li> <li>Investigates and analyzes resource utilization and prepares reports and metrics, making appropriate changes to optimize the infrastructure and provide the highest possible level of performance and security.</li> <li>Coordinate direction of infrastructure architecture with technical experts in other disciplines within the IT department.Develops and implements the strategic vision for network/systems</li> <li>Participates in setting strategic direction and technical design for the network, security systems, servers, and storage infrastructure for the company.</li> <li>Maintains up-to-date technical knowledge and understanding of network, security systems, servers, and storage infrastructure.</li> </ul> <br /> <p><strong>MIDDLEWARE RESPONSIBILITIES/TASKS:</strong></p> <ul> <li>Serve as a technical leader for installation, configuration, and deployment of software.</li> <li>Leverage middleware technologies to provide robust, cutting-edge integration solutions to fully and successfully achieve new goals and meet new challenges rapidly and cost-effectively.</li> <li>Automate daily administrative tasks, configure and implement SSL and remediate Security Vulnerabilities as per corporate security guidelines and address audit findings.</li> <li>Assist in documenting current, revised and new processes and procedures.</li> </ul>
Requirements: <p><strong>EDUCATION OR EQUIVALENT EXPERIENCE:</strong>&nbsp;&nbsp;</p> <p>Bachelor's degree in computer science, information technology, or related field required. Certification or progress toward certification of, industry-recognized professional designation preferred and encouraged. Combinations of relevant education and work experience may be considered in lieu of a degree. Continuous learning, as defined by Company&rsquo;s learning philosophy, is required.&nbsp;<br /><br /><br /></p> <p><strong>EXPERIENCE:</strong>&nbsp;</p> <p>7 years&rsquo; experience within an IT environment which provides the necessary skills, knowledge, and abilities. One-year relevant experience supporting personal computers in a multi-site, multi-platform environment as well as telephone support of remote staff preferred. Experience within the insurance industry highly preferred.<br /><br /><br /></p> <p><strong>General SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:</strong></p> <ul> <li>Consistent and proficient demonstration of required job SKA which exceeds standard job expectations.</li> <li>Consistent and proficient demonstration of troubleshooting that demonstrates a comprehensive and holistic understanding of systems integration.</li> <li>Exceptional customer support with a proven track record of positive outcomes.</li> <li>Advanced knowledge of IT systems, including networking, server, storage, and applications.</li> <li>Demonstrated ability to resolve and collaborate on complex, multifaceted issues.</li> <li>Demonstrated leadership ability with proven results as a team facilitator/leader within multi-functional teams.</li> <li>Considerable knowledge of, and the ability to practically apply, necessary testing, practices, and procedures.</li> <li>Excellent technical knowledge of former and current Microsoft Windows enterprise desktop and server operating systems, including installation procedures, security tuning, troubleshooting, and configuration management.</li> <li>Knowledge of IT system installation, configuration, and maintenance.</li> <li>Strong software Development Life Cycle principles, processes, tools, and techniques.</li> <li>Knowledge of performance measuring and monitoring of IT systems.</li> <li>Ability to apply the principles of independent logical thinking to define problems, collect data, establish facts and draw valid conclusions.</li> <li>Ability to comprehend the consequences of various problem situations and to refer them for appropriate decision-making.</li> <li>Ability to handle multiple priorities, establish workflows, and meet necessary deadlines.</li> <li>Ability to work with minimum supervision.</li> <li>Excellent oral and written communication skills.</li> <li>Ability to communicate factual and technical information with customers clearly and concisely.</li> <li>Ability to effectively exchange information clearly and concisely and to present ideas, report facts, and other information, and respond to questions as appropriate.</li> <li>Ability to maintain confidentiality.</li> <li>Ability to perform other assignments at locations outside the office.</li> <li>Ability to work varying hours, including evenings, weekends, and holidays as required.</li> <li>Ability and proficiency in the use of computers and company standard software.</li> <li>Ability to manage and lead complex projects.</li> </ul> <br /> <p><strong>Networking KNOWLEDGE/SKILLS/ABILITIES REQUIRED:</strong></p> <ul> <li>Extensive knowledge and understanding of computer systems architecture and design, computer industry trends, and project management.</li> <li>Ability to understand business needs and conceptualize and implement information systems that support those business strategies.</li> <li>Excellent technical knowledge of former and current Microsoft Windows enterprise desktop and server operating systems, including installation procedures, security tuning, troubleshooting, and configuration management.</li> <li>Excellent technical knowledge of network, security, and storage infrastructure including: local area networks, wide area networks, wireless networking, VPN, firewalls, routers, switches, storage arrays, load balancers, WAN optimizers, endpoint security and encryption, proxy servers, digital certificates, hypervisors, data center management, and cabling standards.</li> <li>Knowledge of applications and platforms including: Microsoft Exchange, Microsoft Active Directory and Group Policy, Microsoft Office and Office 365, DNS servers, DHCP servers, and Lightweight Directory Access Protocol.</li> <li>Excellent troubleshooting abilities through the use of techniques and methods which will isolate and identify faulty components or configurations within a system so that services can be quickly restored to normal levels of operation.</li> </ul> <br /> <p><strong>Middleware KNOWLEDGE/SKILLS/ABILITIES REQUIRED:</strong></p> <ul> <li>Ability to troubleshoot client/server problems.</li> <li>Ability and proficiency in the use of computers and company standard software specific to the position.</li> <li>Knowledge of communication layer between network and middleware servers.</li> <li>Demonstrated competency in middleware administration.</li> <li>Ability to use Oracle database utilities and management tools.</li> <li>Knowledge of SQL and PL/SQL, UNIX commands, and shell programming.</li> </ul>