Principal Analyst, Business Transformation & Change Management

<strong>Working at Advantasure is more than a job &mdash; you&rsquo;re part of a team that is becoming the country&rsquo;s leading healthcare solutions provider.<br /></strong><br /><strong>A career at Advantasure means you&rsquo;ll be part of one of the most dynamic, diversified and innovative healthcare companies in the nation. You&rsquo;ll be helping our clients make their members healthier &mdash; and our communities a better place to call home.</strong>

United States, USA


<p class="p1"><strong>At Advantasure, we partner with healthcare clients to simplify their operations and accelerate their business success. Powered by our broad expertise and a comprehensive suite of product and service solutions, we help health plans effectively navigate the complexity of healthcare.</strong></p>

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Competitive Compensation and Benefits Package

Overview: <br /> <p>The Principal Analyst, Business Transformation and Change Management are responsible&nbsp;for planning, organizing, directing, implementing, and leading departmental and company culture transformation and change&nbsp;initiatives. This position will focus on the people side of change, including changes to systems, process, technology, and organizational structures.&nbsp;This position operates within broad objectives to ensure optimum effectiveness of transformation and change efforts. This role researches, compiles, and analyzes appropriate and relevant information&nbsp;to identify opportunities to recommend and drive execution<strong>&nbsp;</strong>of culture and change management practices in relevant business units to achieve targeted levels of improvement in key people-focused performance metrics.&nbsp;</p> <p>&nbsp;</p> <p><strong>WORKING CONDITIONS:</strong></p> <p>Work is performed in an office setting with no unusual hazards. Limited travel may be required.</p>
Responsibilities: <br /> <ul> <li>Responsible for the development and delivery of multiple concurrent projects/programs that encompass culture, business transformation, and change management.</li> <li>Accountable for supporting business teams to identify and deliver significant business transformation results through the application of employee engagement, change management, organizational culture, and alignment best practices and/or methodologies.&nbsp;</li> <li>Supports various initiatives in people-related requirements definition, documentation of current/future state change readiness and business capabilities, training, internal/external communications, and process development/workflows.</li> <li>Provides expertise in analytical methodology, including data analysis, used to facilitate data-driven decision making, including the collection and monitoring of performance metrics used to assess, prioritize, and select business transformation projects.</li> <li>Initiates and leads change readiness, change resistance, and problem-solving efforts working closely with relevant internal stakeholders within Advantasure, Emerging Markets, and BCBSM.</li> <li>Applies a structured methodology and leads culture, change management, and business transformation activities.</li> <li>Creates actionable deliverables for change management levers, including - communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.</li> <li>Consults and coaches project teams, managers, supervisors, and leaders at all levels in culture and change management best practices.</li> <li>Creates change management strategies, completes change management assessments, and assesses and ensures end-user readiness.</li> <li>Supports organizational design and definition of roles and responsibilities.</li> <li>Possesses and maintains extensive comprehensive knowledge of Advantasure business, products, programs (including provider data, networks, etc.), corporate organizational structure (including functional responsibilities), etc.</li> <li>Manages and monitors multiple projects simultaneously by establishing project plans and objectives to ensure goal attainment within defined parameters.</li> <li>Independently develops and plans reports, papers, and/or other materials in a clear and concise manner.</li> <li>Provides expertise and guidance to unit and corporate staff as required.</li> <li>Acts as a liaison between corporate business areas and participates in group or committee discussions.&nbsp;</li> </ul>
Requirements: <br /> <p><strong>EDUCATION:</strong></p> <ul> <li>Bachelor&rsquo;s degree in a related field.&nbsp;</li> <li>Master&rsquo;s degree in a related field is preferred.&nbsp;</li> <li>Continuous learning, as defined by the Company&rsquo;s learning philosophy, is required.&nbsp;</li> <li>Change Management certification is preferred.</li> </ul> <p>&nbsp;</p> <p><strong>EXPERIENCE:</strong></p> <ul> <li>At least seven (7) years of experience in a related field, typically in more than one subject area (e.g. change management, organizational development, consulting, process improvement, project planning, health care policy, business decisions, analysis, or business management).&nbsp;</li> <li>External consulting experience is highly preferred.</li> </ul> <p>&nbsp;</p> <p><strong>SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:</strong></p> <ul> <li>Excellent analytical, planning, problem-solving, verbal, and written skills to communicate complex ideas.</li> <li>Ability to work independently, within a team environment, and communicate effectively with individuals at all levels of the organization.</li> <li>Must be a team player and able to work collaboratively with and through others.</li> <li>Experience with large-scale organizational culture, business transformation, and/or change efforts.</li> <li>Experience and knowledge of change management principles, methodologies, and tools.</li> <li>A solid understanding of how people go through a change and the change process.</li> <li>Excellent active listening skills.</li> <li>Acute business acumen and understanding of organizational issues and challenges.</li> <li>Excellent organization skills and ability to effectively multi-task in a dynamic and fast-paced environment.</li> <li>Ability to lead and facilitate cross-functional team meetings.</li> <li>Working knowledge of project management disciplines and methods.</li> <li>Excellent knowledge and use of existing software packages (Visio, Project, PowerPoint, Excel, Word).</li> <li>Ability to establish workflows, manage multiple projects, and meet necessary deadlines.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <p>&nbsp;</p> <p><strong>SKILLS/KNOWLEDGE/ABILITIES (SKA) PREFERRED:</strong></p> <ul> <li>Formal training in culture and change management, as demonstrated by Prosci Change Management education or similar advanced change management framework/methodology.</li> <li>Change management certification or designation desired; Prosci Certification a plus.</li> <li>Knowledge of Stars, Risk Adjustment, Provider Network Management, and Medical Management a plus.</li> </ul>