Commercial Account Manager

At Alpine Insurance we are dedicated to creating a workplace that support our people to be both successful and fulfilled at what they do.<br /><br />Your career at Alpine is more than just insurance.

Calgary Branch

Alpine Insurance

With locations in Calgary, Edmonton, Lethbridge, Red Deer and Canmore, Alpine works hard to be the brokerage of choice for employees, clients and suppliers alike. Alpine consists of over&nbsp;<strong>85 team members</strong>&nbsp;and provides over $50 million worth of insurance products annually for our clients. Alpine is seeking ambitious and talented people who see insurance as a professional pursuit. The company provides competitive compensation, benefits paid fully by the employer, full training support and an exciting atmosphere in one of the fastest growing insurance brokerages in Alberta. https://alpineinsurance.ca/

keywords: relationships,values,management,relationships,teamwork,build,maintain,solutions,strategy,analysis,teamwork,knowledge,management,solutions,organization,experience

Full-time

Overview: At Alpine we are committed to:<br /><br /> <ul> <li>Delivering the Ultimate Client Experience;</li> <li>Being a Great Place for Great People to Work;</li> <li>Operating on a Solid Ethical Foundation with a Long Term Focus.</li> </ul> <br />If these principles resonate with you we would love to chat with you about what our philosophy means to you.
Responsibilities: As an Account Manager in our Commercial team, you will be a leader and key contact for business clients. You will work closely with the commercial team to understand and fit the client with the best possible coverage. You will establish and manage relationships with client and with our markets. Internally you will work closely with Calgary branch staff and with other commercial team members in other locations in Alberta.<br /> <ul style="font-family: Arial,sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px; padding: 0px; margin: 0px 0px 10px 45px;"> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Respond to client inquires in a timely manner</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Qualify client needs and develop quotes for new clients</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Build and maintain strong, long-lasting client relationships. Develop a trusted advisor relationship with key contacts and underwriters</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Attend all 120 - 90 day meetings as outlined in the Alpine guidelines for the Pre- Renewal Strategy and complete requirements as outlined in Alpine process and procedures.</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Develop and maintain insurance certificates, binders, statement of values, proposals and submissions, and schedules as per the Alpine Standards.</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Input data in TAM and the S drive to ensure all relevant data and information is captured in the broker management systems.</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Working with the Account Associate to review New Business, Endorsements, Renewals, Renewal Rewrites and Cancelled policies</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation - escalating as required to management</li> </ul>
Requirements: <ul style="font-family: Arial,sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px; padding: 0px; margin: 0px 0px 10px 45px;"> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Thrive in a team environment</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Strong problem solving and conflict resolution skills</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Familiar with Microsoft Office and insurance software</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Minimum 4 years' broker experience, working knowledge of small and mid-market commercial insurance products is an asset.</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Critical thinker with strong attention to detail</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Alberta Level 2 licence a MUST</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Direct and coach Account Associates</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Participate in industry networking functions, training and professional development</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Courses to enhance skills and industry knowledge.</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">Proactive customer focused approach</li> <li style="line-height: 21px; list-style-image: none; list-style-position: outside; list-style-type: disc; word-wrap: break-word; padding: 0px 10px 0px 0px; margin: 0px;">CAIB or CIP Designation is an asset</li> </ul>