Technical Writer

We need a Technical Writer who understands the nature of a fast-paced, Agile, SaaS organization; someone who wants to operate autonomously out of our Saffron Hill office as part of the sprint team made up of a group of truly awesome and motivated Developers and Professional Service individuals. 

London, UK

Altus Group, developers of ARGUS software

<p>At Altus Group, developers&nbsp;of ARGUS Software, we break ground everyday with products that provide consistency, transparency, and efficiency into the financial and operational processes that drive the global world of commercial real estate. Our products were built exclusively for commercial real estate companies, incorporating best practices learned from over 25 years serving the industry and clients in over 60 countries. ARGUS Software&rsquo;s products have become the industry standard and provide the complete solution for managing and growing your commercial real estate portfolio. Thousands of users globally including leading owners, managers, financial institutions, brokerages and REITs trust ARGUS Software solutions to improve the visibility and flow of information throughout their critical business processes. These processes include asset management, asset valuation, portfolio management, budgeting, forecasting, reporting, lease management, collaboration and knowledge management.</p>

keywords: who we are,the opportunity,what's in it for you,who you are,collaborate,write and update documentation,follow documentation standards,follow the process,update and maintain databases and libraries,balance workload,report,research and interview,innovate, learn and update,adapt and produce,education,experience,expertise in multiple toolsets,portfolio,outstanding communication skills,research and interview skills,technical aptitude,juggling skills,initiative,pride,accountability,drive

Mid Level

Overview: <p dir="LTR"><strong>The Opportunity</strong></p> <p dir="LTR">Reporting to the Lead Development Technical Writer and working in close partnership with the Product Manager, Voyanta,&nbsp;we need a Technical Writer who understands the nature of a fast-paced, Agile, SaaS organization.</p> <p dir="LTR"><strong>Who We Are</strong>&nbsp;</p> <p dir="LTR">Altus Group is a leading provider of independent advisory services, software and data solutions to the global commercial real estate industry. Our business reflects decades of experience, a range of expertise and technology-enabled capabilities. Headquartered in Canada, we have approximately 2,500 employees around the world, with operations in North America, Europe, and the Asia Pacific.&nbsp;<br /><strong><br />Altus Is:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;"><strong>Fast.</strong> We are responsive and fast, developing new solutions and features that meet the demands of our users. With the solid financial stability of our bigger parent-group, we can offer the best of both worlds - cool tech, great benefits, challenges and rewards.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;"><strong>First.</strong> We continuously innovate to stay ahead of our competitors. We set the standard for the PropTech industry.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;"><strong>Fun.</strong> From social Fridays to summer sailing; from holiday parties to mid-winter hackathons, we know how to take a step back and relax with co-workers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;"><strong>Future-focused.</strong> As an organisation, we are focused on growing our reach and our product offering. For anyone joining us, this means the chance to work on critical projects that will shape the success of our clients and grow your own career moving up to the next level, choosing to specialise or exploring different product teams.</span></li> </ul>
Responsibilities: <p dir="LTR"><strong>Who You Are </strong></p> <p dir="LTR">You are an experienced Technical Writer who wants to make the jump from contractor to critical team member in a transforming environment. You are a researcher, a writer, a meticulous grammar and standards obeyer, a team player; someone who can set their own milestones, meet project deadlines and communicate status updates out to multiple teams. Highly technical, you are part BA in your ability to understand the coding, run your own queries and tests, and translate the technical into everyday language.</p> <p dir="LTR"><strong>What&rsquo;s In It For You</strong></p> <p dir="LTR"><em><strong>Career growth and global exposure.</strong> </em>This is an opportunity to bring your expertise gained through contract roles to partner with global product teams. It&rsquo;s a chance to focus on the true technical aspects - including development - of the solution and effectively translate that into the content. As we continue to grow, there will be opportunities to expand your reach and work on additional existing and new products that have an equally high impact on the global CRE industry.</p>
Requirements: <span style="font-weight: 400;"><strong>Here&rsquo;s what our new Technical Writer will do:</strong></span><br /> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Write and update documentation for all company products and platforms.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate. You will partner with our Product Team to document the details and craft the overview of new and existing offerings.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Follow documentation standards. You will consistently apply structured writing and plain language principles and methodologies. You will follow template standards, styles, formatting, branding and writing guidelines. You will differentiate between American and British grammar and style.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Update and maintain knowledge databases and libraries. You will document and update team and department policies, procedures and processes in an online standard operating procedure knowledge base, Atlassian Confluence. You will manage and update online document libraries and archives.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Balance workload. You will work autonomously to complete all deliverables and meet concurrent deadlines. You will manage and track your work on Atlassian JIRA.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Follow the process. You will follow a clear project plan and documentation process, adhering to timelines, meeting review cycles and keeping your manager up-to-speed with your progress and/or any delay or concerns.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Report. You will communicate project status to Team Lead, Release Manager, Project Management in meetings and via reports.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Research and interview. You will attend cross-functional team meetings, conduct research and conduct individual and group interviews. You will gather subject matter expertise or end-user information and apply this content to relevant documents. You will transcribe individual and group interviews.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Innovate, learn and update. You will recommend modern solutions and alternatives to improve the documentation process and content. You will keep abreast of the latest information in technical writing, tools and delivery methods. You will update our process.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Adapt. You will adapt your strategy, goals and approach in order to gather the information required, meet with resources and successfully design, develop and deliver content by the deadline.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Produce, record and archive for future access WebEx meetings with one or multiple attendees and presenters.</span></li> </ul> <p dir="LTR"><strong>How do we know that&rsquo;s you? You have:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">A relevant university degree and ideally Information Mapping Professional Certification.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The experience. You have 3-5 years as a Technical Writer in a software development organization that follows an Agile process. Additional experience that would be an asset includes exposure to the Commercial Real Estate industry and corporate training or teaching adults.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Expertise in multiple toolsets. You are an MS Outlook, Windows and Word expert. You are experienced using Adobe Acrobat, Atlassian Confluence and a diagramming tool such as MS Visio or Giffy Diagrams for JIRA. Other tools that would be an asset include basic knowledge of MS Team Foundation Server and a virtual conference and classroom tool such as WebEx. Bonus tools include the greater Adobe Suite, basic HTML and a Help Authoring Tool such as Adobe Robohelp or Madcap Flare.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A portfolio demonstrating your experience documenting business and technical procedures, specifications, help files and job aids.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Outstanding communication skills. Your oral, written and presentation styles are outstanding. You know how to present new information in a clear and concise manner that is easily digestible by adult learners.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Research and interview skills. You have experience conducting in-depth research and in-person/telephone interviews capturing information from and related to cross-functional groups.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Technical aptitude. You have the ability to quickly grasp complex technical concepts and make them easily understandable in text.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Initiative. You recognise gaps in process or detail and you show initiative to suggest solutions.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Pride. You enjoy your work and getting a job done well. You want to be part of a team that promotes their accomplishments and sees the difference they make.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Accountability. You ask questions and you answer them too. You take ownership for your work, your tasks, your timelines. You can be counted on. And you speak up when you need assistance.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive. You want to be challenged and you are constantly seeking new opportunities to learn, gain and apply new skills and knowledge.</span></li> </ul> <p><span style="font-weight: 400;">We thank you in advance for taking the time to learn more about what makes Altus a great place to grow your career and do some of your best work. Apply now, refer a friend or stay on top of what&rsquo;s new by following us on&nbsp;</span><a href=""><span style="font-weight: 400;">LinkedIn</span></a><span style="font-weight: 400;">. ​<br /><br />Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.<br /></span></p> <p>&nbsp;</p>