Customer Support Analyst

We are looking for a Customer Support Analyst, this is a role for someone who thrives in a customer-facing role solving problems. 

Houston

Altus Analytics

<p>At Altus Group, developers&nbsp;of ARGUS Software, we break ground everyday with products that provide consistency, transparency, and efficiency into the financial and operational processes that drive the global world of commercial real estate. Our products were built exclusively for commercial real estate companies, incorporating best practices learned from over 25 years serving the industry and clients in over 60 countries. ARGUS Software&rsquo;s products have become the industry standard and provide the complete solution for managing and growing your commercial real estate portfolio. Thousands of users globally including leading owners, managers, financial institutions, brokerages and REITs trust ARGUS Software solutions to improve the visibility and flow of information throughout their critical business processes. These processes include asset management, asset valuation, portfolio management, budgeting, forecasting, reporting, lease management, collaboration and knowledge management.</p> http://www.altusgroup.com/analytics

keywords: who we are,who we need,where are you?,career path,resolve issues,respond to inquiries,communicate,document,learn,collaborate,degree,strategic thinker,customer champion,bonus points if:

Entry Level

Overview: <p><strong>Customer Support Analyst, Altus Analytics</strong></p> <p><span style="font-weight: 400;">Altus Analytics, a business of Altus Group, is the leading global technology partner to the commercial real estate industry and is poised for continued significant growth over the next several years.</span></p> <p><span style="font-weight: 400;">Altus Analytics brings together the collective expertise of our Advisory Services Team, ARGUS and Voyanta as the leading providers of CRE technology solutions and services worldwide. Our technology and industry expertise empowers commercial real estate clients and partners to work collaboratively to enhance decision making, drive performance and optimize transactional efficiency. From development and acquisitions, through valuations, budgeting and asset management, we bring it all together.</span></p> <p><strong>Who we need</strong></p> <p><span style="font-weight: 400;">We are looking for a Customer Support Analyst. This is a role for someone who thrives in a customer-facing role solving problems. We need someone with an analytical mindset who has experience working with financial models and cash flow calculations.</span></p> <p><strong>Where are you now?</strong></p> <p><span style="font-weight: 400;">You are an analyst within CRE. You love the industry but you want to make the move to technology. Or, you might be a recent grad with a real estate or finance degree. You are seeking a different path; you want to work for the industry leading tech product provider as opposed to the commercial realtor.</span></p> <p><strong>What can your career path look like?</strong></p> <p><span style="font-weight: 400;">Joining us now as a Customer Support Analyst is just the first step into a rapidly scaling company. As a global leader in the CRE Tech industry, there are multiple career paths for you into roles in Product, Training, as an SME or a BA.</span></p>
Responsibilities: <p><strong>What our new Customer Support Analyst will do?</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Resolve issues. Identify, analyze and solve problems affecting customer's software.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Respond to inquiries. Provide timely, intelligent and professional responses to customer calls and emails.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Communicate. Actively support the customer in all aspects through to problem resolution keeping customer informed throughout life of incident.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Document. Clearly and concisely log and track details of solutions and maintain resolution database.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Learn. Come up to speed on new technologies, software, and concepts.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Prioritize. Recognize when issues need escalation to senior representatives or Development.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate. Work closely with global intercompany departments/teams such as Sales, Sales Ops and Development to provide assistance and resolve product queries raised by our clients.</span></li> </ul>
Requirements: <p><strong>Who are you?</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">A university graduate. You have a Bachelor&rsquo;s degree in Real Estate, Finance or Business.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A strategic thinker. You enjoy analyzing financial data from a strategic perspective.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A problem solver. You are a logical thinker; yet you are incredibly adept at thinking of all possible answers.You believe in researching options and creating innovative solutions.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">An outstanding communicator. You are concise, on point and effective. You are able to communicate complex requirements and technical details clearly across the team.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A stickler. You insist on keeping up with industry standards and trends. You are extremely organized and you pride yourself on being detail-oriented.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A customer champion. You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A team player. You have excellent interpersonal skills. You work equally well independently or as part of &nbsp;a team.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Bonus points if: you have basic knowledge of software installation and configuration in environments such as Citrix and Windows. As well as exposure to and knowledge of server and networks technology: LAN/WAN, TCP/IP, VPN, SQL Databases, Active Directory, SRSS. You learn new technologies quickly.</span></li> </ul> <p><strong><br />Need any more reasons to want to work with us?</strong></p> <p><span style="font-weight: 400;">As we continue to grow, the possibilities for the people that join Altus Analytics are significant. From professional growth to innovation to collaboration we are committed to continuing to foster the right environment to help our people realize their full potential. We give our people the freedom and responsibility to take charge of their career path, bring new ideas to the forefront and work on critical projects that will shape the success of our clients.</span></p> <p><span style="font-weight: 400;">We thank you in advance for taking the time to learn more about what makes Altus a great place to grow your career and do some of your best work. Apply now, refer a friend or stay on top of what&rsquo;s new by following us on LinkedIn.</span></p> <p><span style="font-weight: 400;">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.</span></p>