Customer Support Analyst

This is a role for someone who thrives in a customer-facing role solving problems. Joining us now is just the first step into a rapidly scaling company.


Altus Group, developers of ARGUS software

<p>At Altus Group, developers&nbsp;of ARGUS Software, we break ground everyday with products that provide consistency, transparency, and efficiency into the financial and operational processes that drive the global world of commercial real estate. Our products were built exclusively for commercial real estate companies, incorporating best practices learned from over 25 years serving the industry and clients in over 60 countries. ARGUS Software&rsquo;s products have become the industry standard and provide the complete solution for managing and growing your commercial real estate portfolio. Thousands of users globally including leading owners, managers, financial institutions, brokerages and REITs trust ARGUS Software solutions to improve the visibility and flow of information throughout their critical business processes. These processes include asset management, asset valuation, portfolio management, budgeting, forecasting, reporting, lease management, collaboration and knowledge management.</p>

keywords: who we are,the opportunity,who you are,resolve issues,communicate,document,collaborate,the education,the logic,communication and collaboration skills,customer focus,additional knowledge and skills

Entry Level

Overview: <p><strong>Opportunity Awaits at Altus Group!</strong></p> <p dir="LTR"><strong>Who we are</strong></p> <p dir="LTR">Altus Group is a leading provider of independent advisory services, software and data solutions to the global commercial real estate industry. Our divisions, Altus Analytics, and Altus Expert Services, reflect decades of experience, a range of expertise and technology-enabled capabilities. Our solutions empower clients to analyze, gain market insight and recognize value on their real estate investments. Headquartered in Canada, we have approximately 2,500 employees around the world, with operations in North America, Europe and Asia Pacific.</p> <p dir="LTR">We are at the center of what drives the real estate industry and continue to break ground every day with innovative solutions and best practices that touch every aspect of the real estate life cycle.</p> <p dir="LTR"><strong>The opportunity</strong></p> <p dir="LTR">We are looking for a Customer Support Analyst. This is a role for someone who thrives in a customer-facing role solving problems. We need someone with an analytical mindset who has experience working with financial models and cash flow calculations. Joining us now as a Customer Support Analyst is just the first step into a rapidly scaling company. As a global leader in the CRE Tech industry, there are multiple career paths for you into roles in Product, Training, as an SME or a BA.</p> <p dir="LTR"><strong>Who you are</strong></p> <p dir="LTR">You are an analyst or, you might be a recent grad with a real estate or finance degree. You are seeking a different path; you want to work for the industry leading tech product provider as opposed to the commercial realtor.</p>
Responsibilities: <p dir="LTR"><strong>Here&rsquo;s what our new Customer Support Analyst will do:</strong></p> <ul> <li> <p dir="LTR">Resolve issues. Identify, analyse and solve problems affecting customer's software.</p> </li> <li> <p dir="LTR">Respond to inquiries. Provide timely, intelligent and professional responses to customer calls and emails.</p> </li> <li> <p dir="LTR">Communicate. Actively support the customer in all aspects through to problem resolution keeping the customer informed throughout the life of incident.</p> </li> <li> <p dir="LTR">Document. Clearly and concisely log and track details of solutions and maintain resolution database.</p> </li> <li> <p dir="LTR">Prioritise. Recognise when issues need escalation to senior representatives or Development.</p> </li> <li> <p dir="LTR">Collaborate. Work closely with global departments such as Sales, Sales Ops and Development to provide assistance and resolve product queries raised by our clients.</p> </li> </ul>
Requirements: <p dir="LTR"><strong>So, how do we know you are the next Customer Support Analyst, you have:</strong></p> <ul> <li> <p dir="LTR">The education. You have a Bachelor&rsquo;s degree in Real Estate, Finance or Business.</p> </li> <li> <p dir="LTR">The logic. A strategic thinker, you enjoy analysing financial data from a strategic perspective. You believe in researching options and creating innovative solutions.</p> </li> <li> <p dir="LTR">The outstanding communication skills. You are concise, on point and effective. You can relay and translate complex requirements and technical details clearly across the team.</p> </li> <li> <p dir="LTR">The customer focus. You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.</p> </li> <li> <p dir="LTR">The collaboration. You have excellent interpersonal skills.</p> </li> <li> <p dir="LTR">The extras. You have basic knowledge of software installation and configuration in environments such as Citrix and Windows. As well as exposure to and knowledge of server and networks technology: LAN/WAN, TCP/IP, VPN, SQL Databases, Active Directory, SRSS.</p> </li> </ul> <p dir="LTR"><strong>Altus Analytics is:</strong></p> <ul> <li> <p dir="LTR"><strong>Fast. </strong>We are responsive and fast, developing new solutions and features that meet the demands of our users. With the solid financial stability of our bigger parent-group, we can offer the best of both worlds - cool tech, great benefits, challenges and rewards.</p> </li> <li> <p dir="LTR"><strong>First. </strong>We continuously innovate to stay ahead of our competitors. We set the standard for the PropTech industry.</p> </li> <li> <p dir="LTR"><strong>Fun. </strong>From social Fridays to summer sailing; from holiday parties to mid-winter hackathons, we know how to take a step back and relax with co-workers.</p> </li> <li> <p dir="LTR"><strong>Future-focused. </strong>As an organisation, we are focused on growing our reach and our product offering. For anyone joining us, this means the chance to work on critical projects that will shape the success of our clients and grow your own career moving up to the next level, choosing to specialise or exploring different product teams.</p> </li> </ul> <p dir="LTR">We thank you in advance for taking the time to learn more about what makes Altus a great place to grow your career and do some of your best work. Apply now, refer a friend or stay on top of what&rsquo;s new by following us on <a href="" target="_blank" rel="noopener noreferrer"><u>LinkedIn</u></a>.</p> <p><em>Come realize your potential at Altus Group!</em></p> <p>Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.</p>