IT Support Technician

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;As a Tier 1 Support Technician in our Calgary office, you will gain insights into an global industry leader. It's a step in the door into a company defining the PropTech market: http://bit.ly/2K3DG4D&quot;}" data-sheets-userformat="{&quot;2&quot;:8403773,&quot;3&quot;:[null,0],&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11,&quot;26&quot;:400}">Our Tier 1 Support Technician will an integral problem solver and key support player. This is an opportunity to gain industry knowledge from a global leader and grow in your career.&nbsp;</span>

Calgary, Alberta

Altus Group

<p><span style="font-weight: 400;">In 2005, we started with 400 employees and have grown exponentially to over 2300 around the globe today. Altus Group employees don&rsquo;t see boundaries, they see opportunity. They deliver results for our clients and our company and are recognized and rewarded for the value they create. This is an opportunity to in depth on multiple projects that encompass many industries, geographic reach and high profile design.</span></p> <p><span style="font-weight: 400;">At Altus, we want you to realize your potential. We value collaboration and knowledge sharing of best practices. We support professional growth and we actively seek out ideas. This is the place to present the newest research, to introduce the coolest tech and see it come to fruition and be applied. Your work will make a difference.</span></p> <p>&nbsp;</p> http://www.altusgroup.com

keywords: who we are,what we do,the opportunity,who you are,what's in it for you,resolve end-user it issues,perform in-person, on-site assistance,maintain and support the network,maintain documentation,the education,the certification,the hands-on experience,the problem-solving skills,the collaborative approach,the communication skills,the mindset,the flexibility

Mid Level

Overview: <p><strong>Who we are</strong></p> <p><span style="font-weight: 400;">Altus Group Limited is a leading provider of independent advisory services, software and data solutions to the global commercial real estate industry. Through our two business lines, Altus Analytics and Altus Expert Services, we are creating innovative technology-enabled solutions that better enable the commercial real estate industry to analyze, gain market insight and recognize value on their investments. Our clients include some of the world&rsquo;s largest real estate industry participants, spread across a broad variety of sectors.</span></p> <p><span style="font-weight: 400;">Headquartered in Canada, we have approximately 2,300 employees around the world, with a network of more than 75 offices with operations in North America, Europe and Asia Pacific.</span></p> <p><strong>The opportunity</strong></p> <p><span style="font-weight: 400;">Reporting to the Service Desk Manager the</span><strong> IT Support Technician </strong><span style="font-weight: 400;">will be the first point-of-contact for internal staff. This is a 9am to 6pm role based out of our Calgary office supporting the west coast region, with training taking place in Aurora, Ontario as well as remotely. You will be responsible for timely, effective, user-friendly resolutions to end-user issues, fielding up to 150 tickets per week, as well as in-person support requests and the production of IT end user documentation. </span></p> <p><strong>Who you are</strong></p> <p><span style="font-weight: 400;">You are a Tier 1 Helpdesk Analyst or IT Technician who thrives in a supportive role. You enjoy asking questions and solving puzzles of a technical nature. You want to join a successful company that is growing rapidly; a company that is at the forefront of software solutions for their industry.</span></p> <p><strong>What&rsquo;s in it for you</strong></p> <p><span style="font-weight: 400;">This is an opportunity to learn more about the Commercial Real Estate industry and gain exposure to multiple business lines and departments. A chance to grow into the next level of support, into a team lead role or move into another area such as Development.</span></p>
Responsibilities: <p><strong>Our new IT Technician will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Resolve end-user IT issues:</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide one-on-one end-user support and problem resolution via telephone, instant messaging, email and remote desktop access.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Offer support for video conferencing.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Recognize, troubleshoot and escalate deeper and more complex issues to Tier 2 Technicians.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Accurately log work orders/IT tickets and resolutions into IT software management system, prioritizing according to severity. Vigilantly maintain of the ticketing process.</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Perform in-person, on-site assistance:</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Repair hardware, printers and other peripherals when possible.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate timely repair of IT equipment covered by third-party vendor agreements.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Attend training sessions and create materials for end users.</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain and support the network:</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Diagnose and resolve minor network issues (e.g., LAN access).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist hardware and network technicians by troubleshooting software, hardware and network issues.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Install network interface cards, hubs, switches, network cabling, etc.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in adds, moves and changes to network and systems access.</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain documentation:</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Accurately log work orders/ tickets and resolutions into IT software management system.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Use IT log entries to report trends to conduct proactive maintenance or repairs.</span></li> </ul> </ul>
Requirements: <p><strong>Our new IT Technician has:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">The education. High school or college diploma, with a preference for a university degree, or an acceptable combination of education and relevant experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The certification. CompTIA A+, CompTIA Network+, MCP (Microsoft Certified Professional), MCSE or CCNA preferred. ITIL Certified (or knowledge of) preferred but not required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The hands-on experience. 3 to 5 years of direct work experience in an IT support capacity, preferably within a software solutions company, including:</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to diagnose problems, perform repairs on IT assets and provide support for a range of applications.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Technical knowledge of different network levels: WAN and LAN connectivity, routers, firewalls and security.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understanding of operating systems, business.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with: </span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Antivirus and anti-spam solutions.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Active Directory.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Windows Deployment Services.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Service Now ticketing system preferred but not required.</span></li> </ul> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">The problem-solving skills. Ability to quickly analyze issues and determine the best course of action using available resources</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The communication skills. Excellent written, oral and telephone communication skills with the ability to &ldquo;translate&rdquo; technical solutions to non-technical users at any level</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A collaborative approach. A team player with the ability to work under pressure. Willingness and interest in sharing ideas and resolutions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The mindset. Driven by a desire to help, with a strong customer service focus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The flexibility. Availability to travel infrequently. Flexibility to work outside of core business hours, potentially as part of a 24-7 global team</span></li> </ul> <br /> <p><strong>Need any more reasons to join Altus Group?</strong></p> <p><span style="font-weight: 400;">In 2005, we started with 400 employees and have grown exponentially to over 2,300 around the globe today. Altus Group employees don&rsquo;t see boundaries; they see opportunity. They deliver results for our clients and our company and are recognized and rewarded for the value they create. This is an opportunity to work on multiple projects that encompass many industries, geographic reach and high profile design.</span></p> <br /> <p><span style="font-weight: 400;">At Altus Group, we want you to realize your potential. We value collaboration and knowledge sharing of best practices. We support professional growth and we actively seek out ideas. This is the place to present the newest research, to introduce the coolest tech and see it come to fruition and be applied. Your work will make a difference.</span></p> <br /> <p><span style="font-weight: 400;">At Altus Group, we are proud to say that many of our teams are comprised of members who have been here five years or longer. We think that speaks volumes about our atmosphere and our people.</span></p> <br /> <p><strong>Opportunity awaits - come realize your potential at Altus Group.<br /><br /></strong></p> <p><span style="font-weight: 400;">Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. &nbsp;</span></p> <br /> <p><span style="font-weight: 400;">If you are a person with a disability and require assistance during the application process, please contact us at careerscanada@altusgroup.com or 416-641-9500. &nbsp;</span></p>