Rooms Controller


Ameristar Casino Resort Spa Black Hawk

Ameristar Black Hawk Casino Resort Spa


keywords: position summary,management,analysis,compliance,education,experience

Regular Full-Time

USD $23.00/Hr.

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br />Click&nbsp;<a href="" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!<br /><br />Position is open until filled<br /><br /><br />Ameristar Casino Resort Spa offers Team Members:<br /><br />Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)<br /> <ul> <li>$1,500 Retention bonus offered for all newly hired hourly positions &ndash; Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)</li> <li>Non-Accrued Additional Time Off &ndash; After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use</li> <li>Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members</li> <li>$700 Referral Bonus Program ($350 at 90 days $350 at 6 months) &ndash; for Team Members who refer new applicants</li> <li>Discounted Casino bus tickets</li> <li>Discounted RTD EcoPass for Team Members and up to 2 other family members</li> <li>Hot meal served by the Leadership Team once a month</li> <li>20% discount for Starbucks, Ara Spa, and all food outlets</li> <li>100% Colorado Gaming License reimbursement after 90 days of employment</li> <li>Hotel discounts available at all 43 PENN properties, plus discounts on goods and services</li> <li>Education reimbursement program and Annual Scholarship Program</li> <li>Career development opportunities</li> </ul>
Responsibilities: <ul> <li>Full knowledge of the status of every guest room in the hotel.</li> <li>Ability to convey information and ideas clearly.</li> <li>Utilize the computer software to input property specific data.</li> <li>Effectively utilize the computer software to analyze hotel trends.</li> <li>Effectively organize the room&rsquo;s inventory according to hotel occupancy on a daily basis.</li> <li>Black all room reservations according to the guest&rsquo;s preferences and hotel occupancy.</li> <li>Work with the sales department to help coordinate the blocking of group functions.</li> <li>Review PMS inventory and house count for availability and rates.</li> <li>Maintain and market special guest programs.</li> <li>Facilitate guest room amenity deliveries.</li> <li>Perform Front Desk Agent responsibilities as needed.</li> <li>Ability to maintain, organize, and analyze guest surveys.</li> <li>Ability to work with and understand financial information and data, and basic arithmetic functions.</li> <li>Approach all encounters with guests and employees in a friendly, service-oriented manner.</li> <li>Maintain regular attendance in compliance with Company standards, as required by scheduling, which will vary according to the needs of the hotel.</li> </ul>
Requirements: <ul> <li>High School diploma or equivalent required and a minimum of one year guest service experience and/or training; or equivalent combination of education and experience.</li> <li>Previous Experience as a Front Desk Agent, 1 year minimum preferred.</li> <li>Previous experience in a 4-to-5-star hotel (and the quality and services expectations associated therewith) preferred.</li> </ul>