Front Desk & PBX Clerk


Ameristar Casino Resort Spa Black Hawk

Ameristar Black Hawk Casino Resort Spa


keywords: benefits,grow,culture,assist,compliance,quality assurance,management,audit,guarantee,control,check,call center,sales,skills,schedule,education,teamwork,hospitality,technology,communication,professional

Regular Part-Time

USD $21.00/Hr.

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="" target="_blank" rel="noopener noreferrer">HERE</a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!<br /><br />Position is open until filled<br /><br />Ameristar Casino Resort Spa offers Team Members:<br /> <br />Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)<br /> <ul> <li>$1,500 Retention bonus offered for all newly hired hourly positions &ndash; Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)</li> <li>Non-Accrued Additional Time Off &ndash; After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use</li> <li>Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members</li> <li>$700 Referral Bonus Program ($350 at 90 days $350 at 6 months) &ndash; for Team Members who refer new applicants</li> <li>Discounted Casino bus tickets</li> <li>Discounted RTD EcoPass for Team Members and up to 2 other family members</li> <li>Hot meal served by the Leadership Team once a month</li> <li>20% discount for Starbucks, Ara Spa, and all food outlets</li> <li>100% Colorado Gaming License reimbursement after 90 days of employment</li> <li>Hotel discounts available at all 43 PENN properties, plus discounts on goods and services</li> <li>Education reimbursement program and Annual Scholarship Program</li> <li>Career development opportunities</li> </ul>
Responsibilities: <ul> <li></li> <li>Provides friendly and efficient service to guests during check in/check out procedures.</li> <li>Makes and confirms reservations and assists guests with problems or questions.</li> <li>Obtains information necessary to guarantee rooms (e.g. identification, Credit card verification, etc.).</li> <li>Performs Front Desk, Call Center, and other hotel-related duties when necessary.</li> <li>Keeps Hotel Services Supervisor informed of any problems.</li> <li>If assigned to &ldquo;grave shift,&rdquo; performs Night Audit duties and completes Flash Report in a correct and timely manner.</li> <li>Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.</li> <li>Maximizes resort revenues by selling reservations based on predetermined rate strategies.</li> <li>Accurately enters all reservations into the computer system according to department policy and procedure.</li> <li>Provides information to guests regarding local services and events.</li> <li>Assists the Player Development team with all reservations and requests.</li> <li>Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.</li> <li>Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.</li> <li>Remains current on all casino activities and assists guests with all inquiries.</li> <li>Answers phone and assists with clerical tasks.</li> <li>Ensures that rooms are clean prior to issuing keys.</li> <li>Receives cash, checks, Credit cards and comps in payment, obtaining proper approval and authorization.</li> <li>Maintains an operating bank, renders bills, and issues change.</li> <li>Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.</li> <li>Responsible for the control of safe deposit transactions.</li> <li>Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.</li> <li>Empowered to ensure guests&rsquo; problems/concerns are resolved in a prompt, courteous, and efficient manner.</li> <li>Performs all other related and compatible duties as assigned.</li> <li>Maintains strict confidentiality in all company matters.</li> </ul>
Requirements: <ul><li>High School Diploma or equivalent required. </li><li>Prior hospitality or Front Desk experience preferred. </li><li>Strong computer skills with proficiency in Microsoft Office applications preferred. </li><li>Ability to maintain a high level of confidentiality and professionalism. </li><li>Must possess excellent interpersonal skills. </li><li>Must have good oral and written communication skills; must be fluent and literate in English. </li><li>Must have basic math and money handling skills. </li><li>Ability to provide excellent customer service. </li><li>Must have ability to work efficiently in a team-oriented environment. </li><li>Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. </li><li>Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.</li></ul>