Front Desk Assistant Shift Manager


Ameristar Casino Hotel Council Bluffs

Ameristar Casino Hotel Council Bluffs


keywords: summary,management,budget,customer service,compliance,education,skills,schedule

Regular Full-Time

$45,000 per year

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br />Click&nbsp;<a href="" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul><li>Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. </li><li>Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. </li><li>Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. </li><li>Answers inquiries pertaining to hotel policies and services; resolves guest complaints while supporting all customer service programs on assigned shift. </li><li>Assists with management of daily arrivals and departures in reservation system on assigned shift. </li><li>Addresses and manages complaints, grievances, or concerns from team members on assigned shift. </li><li>Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. </li><li>Maintains strict confidentiality in all departmental and company matters.</li></ul>
Requirements: <ul> <li>Bachelor's degree from four-year college or university; or one year of related experience and/or training; or equivalent combination of education and experience.</li> <li>Ability to maintain a high level of confidentiality and professionalism.</li> <li>Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.</li> <li>Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.) and have knowledge of hotel software.</li> <li>Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</li> <li>Flexible to work all shifts including nights, weekends, and holidays as business needs dictate.</li> </ul>