Front Desk & PBX Clerk


Ameristar Casino Hotel East Chicago

Ameristar Casino Hotel East Chicago


keywords: summary,management,customer service,sales,compliance,education,experience,skills,teamwork

Regular Full-Time

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br />Click&nbsp;<a href="" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul><li>Provides friendly and efficient service to guests during check in/check out procedures. </li><li> Makes and confirms reservations and assists guests with problems or questions. </li><li>Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). </li><li> Performs Front Desk, Call Center, and other hotel-related duties when necessary. </li><li> Keeps Hotel Services Supervisor informed of any problems. </li><li> if assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. </li><li> Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. </li><li> Maximizes resort revenues by selling reservations based on predetermined rate strategies. </li><li> Accurately enters all reservations into the computer system according to departmental policy and procedure. </li><li> Provides information to guests regarding local services and events. </li><li> Assists the Player Development team with all reservations and requests. </li><li> Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. </li><li> Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. </li><li> Remains current on all casino activities and assists guests with all inquiries. </li><li> Answers phone and assists with clerical tasks. </li><li>Performs all other related and compatible duties as assigned.</li></ul>
Requirements: <ul><li>High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience. </li><li> Hotel Front Desk experience preferred. </li><li> Must have basic math and money handling skills. </li><li> Must possess excellent interpersonal skills. </li><li> Must have good oral and written communication skills; must be fluent and literate in English. </li><li> Must have ability to work efficiently in a team-oriented environment. </li><li> Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. </li><li> Must be able to listen and respond to visual and aural cues. </li><li> Must have good problem-solving and reasoning skills.</li></ul>