Cage Assistant Shift Manager - Swing (2nd Shift)


Ameristar Casino Hotel East Chicago

Ameristar Casino Hotel East Chicago


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Regular Full-Time

$49,000 annually, based on experience

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="" target="_blank" rel="noopener noreferrer">HERE</a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul><li>Responsible for supervising staff and the overall daily management of the Cage on a designated shift.</li><li>Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.</li><li>Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.</li><li>May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.</li><li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. </li><li>Ensures customer service standards are followed by all team members and addresses issues as they arise.</li><li>Assists with guest inquiries while monitoring and applying service recovery within authorized levels.</li><li>Reviews and approves Cage documentation based on established levels of authorization in absence of Shift Manager.</li><li>Prepares/reviews currency transactions reports in absence of Shift Manager on assigned shift.</li><li>Verifies vault accountability at end of shift on assigned shift.</li><li>Verifies Credit line availability in absence of Shift Manager on assigned shift.</li><li>Responsible for verification of main bank and window cashier drawers.</li><li>Responsible for authorizing checks. - Prepares customer deposit and safekeeping log.</li><li>Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.</li><li>Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. </li><li>Maintains strict confidentiality in all departmental and company matters.</li></ul>
Requirements: <ul><li>High School Diploma/GED required; or two to four years related customer service experience and/or training; or equivalent combination of education and experience. </li><li>Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.). - Must have excellent verbal and written communication skills.</li><li>Ability to maintain a high level of confidentiality and professionalism.</li><li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li><li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. </li><li>Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li><li>Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</li><li>Ability to work collaboratively and communicate effectively with team members at all levels of the organization.</li><li>Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems).</li><li>Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.</li></ul>