Slot Service Specialist - Full Time

...

Ameristar Casino Hotel East Chicago

Ameristar Casino Hotel East Chicago

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">AMERISTAR CASINO HOTEL EAST CHICAGO</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: summary,compliance,customer service,education & experience,communication,skills

Regular Full-Time

Overview: <p>We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.&nbsp;</p> <p>&nbsp;</p> <p>Click&nbsp;<a href="https://www.pennentertainment.com/careers/life-at-penn" target="_blank" rel="noopener noreferrer"><u>HERE</u></a>&nbsp;to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!</p>
Responsibilities: <ul> <li>Enhances guests' slot entertainment by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck.&nbsp;</li> <li>Displays attentive, upbeat, and enthusiastic behavior during each guest interaction throughout the shift.&nbsp;</li> <li>Clearly communicates functionality of Slot Floor (i.e., ticket in/ticket out).&nbsp;</li> <li>Responds to the guests in the correct order for service requests, including but not limited to Slot Dispatch, slot candle lights, radio, and customers while meeting or exceeding departmental service standards.</li> <li>Verifies and countersigns hand-paid jackpots.&nbsp;</li> <li>Keeps slot areas clean, secure, and well maintained.&nbsp;</li> <li>Corrects minor machine malfunctions including coin jams, printer errors, bill validators, and slot light repairs.&nbsp;</li> <li>Participates in slot machine upgrades and implementing new initiatives.</li> <li>Adheres to regulatory, departmental, and company policies in an ethical manner including those pertaining to federal and state regulator laws and guidelines; ensures required gaming licenses are valid and up to date.&nbsp;</li> <li>Maintains monetary and paperwork accuracy within departmental standards.</li> <li>Accurately pays jackpots, performs buy-in transactions with slot players, and counts and reconciles bank/wallet at end of shift.&nbsp;</li> <li>Actively stays informed of continually changing promotional events and services.&nbsp;</li> <li>Maintains in-depth game knowledge and proactively explains games to customers.</li> </ul>
Requirements: <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <ul> <li>High School Diploma or equivalent required.&nbsp;</li> <li>Previous money handling experience preferred.&nbsp;</li> <li>Must have excellent customer service and communication skills.&nbsp;</li> <li>Basic math skills required.</li> <li>Ability to sustain a high level of confidentiality and professionalism.&nbsp;</li> <li>Ability to maintain a high level of energy.&nbsp;</li> <li>Ability to work collaboratively and communicate effectively with team members at all levels of the organization.&nbsp;</li> <li>Must be highly organized and detail oriented.</li> </ul> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">STAY IN THE GAME. FOLLOW US.</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p>We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET&trade; and theScore Bet Sportsbook and Casino&reg;.</p> <p>&nbsp;</p> <p>Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.&nbsp;</p> </div> </div> </div>