Customer Care Rep I/II

<div><span style="font-family: Verdana; font-size: small;">Anthem, Inc. is one of the nation's leading health benefits companies and a Fortune Top 50 company. At Anthem, Inc., we are working together to transform health care with trusted and caring solutions.</span></div> <div><span style="font-family: Verdana; font-size: small;">&nbsp;</span></div> <div><span style="font-family: Verdana; font-size: small;">Bring your expertise to our innovative culture where you will have the opportunity to make a difference in people&rsquo;s lives, and to take your career further than you can imagine.</span></div>

St. Louis, MO

Anthem, Inc.

<div id="wrapper"> <div id="contentArea"> <div class="mainContent_leftrightCol"> <div class="content_Main"> <p class="Default" style="margin: 0px 0in; padding-top: 0px; padding-bottom: 0px;">Anthem is working to transform health care with trusted and caring solutions. Our health plan companies deliver quality products and services that give their members access to the care they need. With over 74 million people served by its affiliated companies, including approximately 40 million within its family of health plans, Anthem is one of the nation's leading health benefits companies.</p> </div> </div> </div> </div> https://antheminc.com/index.htm

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Entry

Overview: The <strong>Customer Rep I</strong> is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.<br /><br />The <strong>Customer Rep II</strong> is responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all basic customer service areas performs some but not all types of moderately complex function. Must be able to successfully perform all the duties of the Customer Care Rep I.<br /><br /><br /> <div><span style="font-family: Calibri;"><strong><span style="font-family: Calibri;">This location operates 24 hours a day/7 days a week including holidays and weekends.&nbsp; Shift will start anytime between 8AM - 12PM</span></strong></span></div>
Responsibilities: <div><strong><span style="font-family: Verdana; font-size: small;">Customer Rep I Primary duties may include, but are not limited to:</span></strong></div> <ul> <li> <div><span style="font-family: Verdana; font-size: small;">Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Analyzes problems and provides information/solutions.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Thoroughly documents inquiry outcomes for accurate tracking and analysis.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Researches and analyzes data to address operational challenges and customer service issues.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Provides external and internal customers with requested information.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Uses computerized systems for tracking, information gathering and troubleshooting.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Seeks, understands and responds to the needs and expectations of internal and external customers.</span></div> </li> </ul> <br /><br /> <div><strong><span style="font-family: Verdana; font-size: small;">Customer Rep II Primary duties may include, but are not limited to:</span></strong></div> <ul> <li> <div><span style="font-family: Verdana; font-size: small;">Analyzes problems and provides information/solutions.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Thoroughly documents inquiry outcomes for accurate tracking and analysis.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Researches and analyzes data to address operational challenges and customer service issues.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Provides external and internal customers with requested information.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Proficient in all basic customer service functions.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Receives and places follow-up telephone calls / e-mails to answer customer questions.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Inquiries may also be on a walk-in basis.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">May require deviation from standard practices and procedures with the assistance of a computerized system.</span></div> </li> <li> <div><span style="font-family: Verdana; font-size: small;">Seeks, understands and responds to the needs and expectations of internal and external customers.</span></div> </li> </ul>
Requirements: <div><span style="font-family: Verdana; font-size: small;">Customer Rep I requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.</span></div> <div><span style="font-family: Verdana; font-size: small;">&nbsp;</span></div> <div><span style="font-family: Verdana; font-size: small;">Customer Rep II requires a HS diploma or equivalent;1-3 years of the company's experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.</span></div> <div>&nbsp;</div> <div><span style="font-family: Verdana; font-size: small;">Bilingual (English/Spanish) preferred</span></div>