Customer Care Representative I

<p>Your Talent. Our Vision. <strong>At Anthem, Inc.,</strong> it's a powerful combination, and the foundation upon which we're creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and <strong>together we will drive the future of health care.</strong></p>

San Diego, CA/Denver, CO

Anthem, Inc.

<div id="wrapper"> <div id="contentArea"> <div class="mainContent_leftrightCol"> <div class="content_Main"> <p class="Default" style="margin: 0px 0in; padding-top: 0px; padding-bottom: 0px;">Anthem is working to transform health care with trusted and caring solutions. Our health plan companies deliver quality products and services that give their members access to the care they need. With over 74 million people served by its affiliated companies, including approximately 40 million within its family of health plans, Anthem is one of the nation's leading health benefits companies.</p> </div> </div> </div> </div>

keywords: innovation,training,knowledge,database,customer service,solutions,communication,analysis,goals,degree,experience

Individual Contributor

Overview: <p>This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.<br /><br />Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.</p>
Responsibilities: <ul> <li>Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.</li> <li>Analyzes problems and provides information/solutions.</li> <li>Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.</li> <li>Thoroughly documents inquiry outcomes for accurate tracking and analysis.</li> <li>Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.</li> <li>Researches and analyzes data to address operational challenges and customer service issues.</li> <li>Provides external and internal customers with requested information.</li> <li>Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.</li> <li>Uses computerized systems for tracking, information gathering and troubleshooting.</li> <li>Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.</li> <li>Seeks, understands and responds to the needs and expectations of internal and external customers.</li> <li>Required to meet department goals.</li> </ul>
Requirements: <ul> <li>Requires a HS diploma or GED</li> <li>Up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.</li> </ul> <br /> <p><strong>Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2016 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran. <br /><br /></strong>*WARNING: Please beware of phishing scams that promote work-at-home opportunities and which may also pose as legitimate companies. Please be advised that an Anthem recruiter will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for a role with our company. All of our careers require that you first complete an online application.</p>