Promotion Assistant


Argosy Casino Hotel & Spa Riverside

Argosy Casino Riverside

<h3>COME JOIN THE FUN AT</h3> <span style="font-size: 40px;">ARGOSY CASINO HOTEL &amp; SPA</span> <h5>A PENN ENTERTAINMENT PROPERTY</h5>

keywords: benefits,grow,culture,assist,compliance,administration,customer service,program,performance,presentation,marketing,education,solutions,microsoft,creative,knowledge

Regular Part-Time

$15 per hr.

Overview: We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. <br /> <br /> Click <a href="" target="_blank" rel="noopener noreferrer">HERE</a> to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities: <ul> <li>Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers&rsquo; visits and/or events.</li> <li>Answers phone calls and proactively assists customers (internal and external) with their concerns</li> <li>Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.</li> <li>Accurately completes paperwork referring to lost or stolen patron articles.</li> <li>Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.</li> <li>Assists guests by directing them to appropriate areas and contact department for guest needs.</li> <li>Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.</li> <li>Responsible for educating patron&rsquo;s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.</li> <li>Work in conjunction with other departments on an as needed basis.</li> <li>Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</li> <li>Adheres to all company, state, and regulatory policies and procedures.</li> <li>Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.</li> <li>Other duties as assigned.</li> </ul>
Requirements: <ul> <li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.</li> <li>The requirements listed below are representative of the knowledge, skill, and/or ability required.</li> <li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li> <li>High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience.</li> <li>Marketing experience preferred.</li> <li>Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</li> <li>Must be proficient in Microsoft applications (Excel, Word, and Outlook).</li> <li>Must have an outgoing, energetic and enthusiastic attitude.</li> <li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li> <li>Must be comfortable initiating conversations and creating a fun environment with our guests.</li> </ul>